1090 Delivery Operations Jobs - Page 23

Skill required: Talent Development - Learning Operations Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Learning Administration & Leveraging expertise to solve specific problems pertaining to Learning .Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.Talent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for Knowledge of Learning management processes Strong MS Office and Excel skills Strong command on written and verbal English language Proficient with Business Excellence PracticeTeam Support :Plan proper allocation of work. Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS. To be available on the floor through the day to resolve process related issues. Participate in Team building activities & Organizational initiatives. Complete training need analysis for the team on timely manner through quality reports and knowledge tests Follow the Quality Check and Audit mechanism within process to ensure delivery on SLAs. Ensure and maintain the security and confidentiality of client data. Assist in training/educating team assigned team members on learning and acquireing skills in process. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsProcess Support :Read, understand and analyze client process as per the business rules as a subject matter expert. Execute the process accurately and timely as a hands-on processor. Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems. Pay close attention to quality of written and verbal English skills within Team. Creates a logical plan, realistic estimates and schedule for an activity or project segment. Ensure LWIs are followed and updated regularly and train the team members on process updates. Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. Participates in various internal or client initiatives related to Process. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Inbound Customer Support Query Management (Non-technical)Good Communication Skill Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Strong analytical skillsNegotiation skillsAbility to manage multiple stakeholdersCollaboration and interpersonal skillsAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Procure to Pay - Payment Processing Operations Designation: Delivery Operations Associate Manager Qualifications: BCom Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Make payments using checks, wire, swift, direct debits etc. as part of invoice processing cycle. Additionally, execute manual payments and automated payment runs, run potential duplicate payments reports and take appropriate action and execute payment related controls. What are we looking for Accounting ReconciliationAccounts Payable Design and SupportAccounts Payable ProcessingAbility to establish strong client relationshipMangement Role to manage the Finance processExperienced 10-12 years Account ReconciliationsAccounting Journal Entries Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.TreasuryDesign and implement solutions that forecast future operational, financial or market transaction cash flows, with varying degrees of certainty. What are we looking for Front Middle and Back Office Treasury ManagementPrioritization of workloadProblem-solving skillsTreasury Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Agile Project Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Min 15 years of fulltime education Summary :As a Program/Project Management Lead, you will lead business and technology outcomes for assigned program, project, or contracted service. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Your typical day will involve overseeing the progress of projects, collaborating with cross-functional teams, and ensuring the successful delivery of outcomes. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Manage project timelines and deliverables- Monitor and control project budgets- Ensure adherence to project management methodologies- Identify and mitigate project risks- Coordinate with stakeholders to gather project requirements Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management- Experience in leading and managing complex projects- Strong communication and interpersonal skills- Ability to prioritize and manage multiple tasks- Knowledge of project management tools and software Additional Information:- The candidate should have a minimum of 5 years of experience in Agile Project Management- This position is based at our Bengaluru office- A minimum of 15 years of fulltime education is required Qualification Min 15 years of fulltime education

Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Oracle Applications DBA Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Operations Representative, you will be responsible for delivering or supporting the delivery of contracts and programs. Your typical day will involve assigning and managing work assignments for the contract team, ensuring that service delivery meets quality standards while managing costs effectively. You will engage with various stakeholders to facilitate smooth operations and address any challenges that arise during the delivery process, fostering a collaborative environment that promotes efficiency and excellence in service delivery. Roles & Responsibilities:- The successful candidate must have minimum 6 of years DBA experience in EBS with good hands on R12.1 and R12.2- Oracle EBS database administration through 12.2. required, including concurrent processing, system administration, start up and shut down, RAC, Data guard, OEM in the EBS space, support of printing including XML, managing of schema statistics, identification of poorly performing queries, performance tuning, high availability strategies.- EBS application patching, cloning and other typical application management activities, implements and enforce security for all the Oracle Databases. Identify and resolve database performance issues, database capacity issues and other distributed data issues Responsible for SQL & PL/SQL performance tuning and User & schema management RMAN backup and recovery. Professional & Technical Skills: - Oracle Database Administration experience (12c & 19c) - installation, upgrade, configuration.- Oracle eBusiness installation, upgrades (12.1 & 12.2).- Administering WebLogic Server and Oracle Fusion Middleware.- Cloning and refreshing Oracle EBS environments (PROD, TEST, DEV).- Applying patches using ADPATCH/ADOP (Online Patching in R12.2).- Configuration and troubleshooting of forms, reports, and OAF pages.- Managing database users, roles, and privileges.- Shell scripting for routine DBA tasks.- Expertise in RMAN (Recovery Manager) for backups and disaster recovery.- Point-in-time recovery and troubleshooting database failures.- Data Pump for exports and imports Additional Information:- The candidate should have minimum 6 to 8 years of experience in Oracle Applications DBA.- This position is based at our Pune office.- A 15 years full time education is required.- Flexible in rotational shifts, including night shifts- CertificationsOracle Certified Professional (OCP) for DBA Oracle Cloud Infrastructure certifications Qualification 15 years full time education

Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Agile Project Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of project lifecycle management and methodologies.- Experience with stakeholder management and communication strategies.- Ability to analyze project risks and implement mitigation strategies.- Familiarity with project management software and tools. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Project Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsImprove workforce performance and productivity, boosts business agility, increases revenue and reduces costs Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Adaptable and flexibleAbility to perform under pressureAgility for quick learningAbility to work well in a teamCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are looking for a highly skilled and experienced Assistant to join our Dispatch team at Vijaya Diagnostic Centre. The ideal candidate will have 2 to 7 years of experience in dispatch operations, preferably in the healthcare industry. Roles and Responsibility Coordinate with logistics teams for timely delivery of goods. Manage inventory levels and track stock movements. Develop and implement efficient dispatch strategies. Collaborate with cross-functional teams to achieve business objectives. Analyze data to identify trends and areas for improvement. Ensure compliance with company policies and procedures. Job Requirements Minimum 2 years of experience in dispatch operations or a related field. Strong knowledge of logistics and supply chain management principles. Excellent communication and coordination skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in MS Office and other relevant software applications. Strong analytical and problem-solving skills.

Job Summary: Head/GM - Logistics and Warehouse for the Manufacturing/FMCG industry will be responsible for overseeing end-to-end logistics, including inbound and outbound transportation, warehousing, inventory management, and distribution. The role requires ensuring cost-effective and timely delivery of products, maintaining inventory accuracy, optimizing warehouse operations, and ensuring compliance with quality and regulatory standards. The Head/GM - Logistics and Warehouse will lead a team of logistics professionals, implement industry best practices, and drive continuous improvements. Key Responsibilities: Strategic Logistics Management: Develop and implement logistics strategies tailored to the Manufacturing/FMCG industry. Design efficient logistics and distribution networks to ensure timely delivery of products. Team Leadership and Development: Lead, mentor, and manage a team of logistics professionals, including warehouse managers, fleet supervisors, and inventory controllers. Foster a culture of safety, accountability, and continuous improvement. Operational Management: Oversee inbound and outbound logistics, including raw material handling and finished goods distribution. Manage warehouse operations, ensuring optimal space utilization, safety, and cleanliness. Monitor stock levels and ensure inventory accuracy using industry-standard practices. Vendor and Supplier Management: Develop and maintain relationships with third-party logistics providers, transport companies, and suppliers. Negotiate contracts, monitor vendor performance, and ensure compliance with SLAs. Cost Control and Budget Management: Develop and manage the logistics budget, ensuring cost efficiency without compromising service quality. Implement cost-saving initiatives in transportation, warehousing, and packaging. Regulatory Compliance: Ensure compliance with industry-specific regulations (FSSAI, GMP for FMCG, etc.) and safety standards. Maintain accurate records for audits and quality checks. Technology and Systems Management: Implement and optimize logistics management systems to enhance visibility and efficiency. Ensure real-time tracking of shipments and accurate data management. Customer Satisfaction: Collaborate with the sales and customer service teams to ensure on-time delivery of products. Proactively address customer complaints related to logistics. Continuous Improvement: Identify areas for process enhancements and implement best practices. Conduct regular performance reviews and drive a culture of excellence. Qualifications and Requirements: Master's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Minimum of 14 years of experience in logistics, with at least 5 years in a Senior Manager/Head role within the Manufacturing/FMCG sector. Strong knowledge of industry-specific regulations (FSSAI, GMP, etc.) and logistics management software (WMS, TMS, ERP). Excellent leadership, negotiation, and communication skills. Strong analytical and problem-solving abilities. Proficiency in Microsoft Office Suite and other relevant software. Key Skills: Leadership and Team Management Strategic Planning and Execution Vendor and Supplier Management Cost Control and Budget Management Strong Analytical Skills Excellent Communication Skills Problem-Solving Abilities Knowledge of FMCG/Manufacturing Logistics Best Practices onsibilities

Skill required: Marketing Operations - Creative Design Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Roles and Responsibilities:At least 9-10 years experience in the following field (level of experience requirements will vary by brand they interface with) Graphic Project Management experience will be an added advantage.Project managementWorked in international projects in the capacity of PMDrive execution of deliverables:planning and estimates, scope and requirements from implementation to deployment.Knowledge on Internet / Information technology:B2C & B2B portal environment experience should have been around 5 or more of the following:a.Reporting and Tracking Exposure to analyzing web traffic reports using different tracking toolsb. Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social mediaRoles and Responsibilities:At least 9-10 years experience in the following field (level of experience requirements will vary by brand they interface with) Graphic Project Management experience will be an added advantage.Project managementWorked in international projects in the capacity of PMDrive execution of deliverables:planning and estimates, scope and requirements from implementation to deployment.Knowledge on Internet / Information technology:B2C & B2B portal environment experience should have been around 5 or more of the following:a.Reporting and Tracking Exposure to analyzing web traffic reports using different tracking toolsb. Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social mediaRoles and Responsibilities:At least 9-10 years experience in the following field (level of experience requirements will vary by brand they interface with) Graphic Project Management experience will be an added advantage.Project managementWorked in international projects in the capacity of PMDrive execution of deliverables:planning and estimates, scope and requirements from implementation to deployment.Knowledge on Internet / Information technology:B2C & B2B portal environment experience should have been around 5 or more of the following:a.Reporting and Tracking Exposure to analyzing web traffic reports using different tracking toolsb. Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social media What are we looking for Roles and Responsibilities:At least 9-10 years experience in the following field (level of experience requirements will vary by brand they interface with) Graphic Project Management experience will be an added advantage.Project managementWorked in international projects in the capacity of PMDrive execution of deliverables:planning and estimates, scope and requirements from implementation to deployment.Knowledge on Internet / Information technology:B2C & B2B portal environment experience should have been around 5 or more of the following:a.Reporting and Tracking Exposure to analyzing web traffic reports using different tracking toolsb. Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social mediaRoles and Responsibilities:At least 9-10 years experience in the following field (level of experience requirements will vary by brand they interface with) Graphic Project Management experience will be an added advantage.Project managementWorked in international projects in the capacity of PMDrive execution of deliverables:planning and estimates, scope and requirements from implementation to deployment.Knowledge on Internet / Information technology:B2C & B2B portal environment experience should have been around 5 or more of the following:a.Reporting and Tracking Exposure to analyzing web traffic reports using different tracking toolsb. Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social media Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. What are we looking for Adaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Contract Services - Contract management Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Manage the processes whereby performance of client work is coordinated with the contract rights and obligations of the parties to ensure contract compliance (or that the contract is modified as appropriate). What are we looking for Legal degree with between 4 years of experience, or relevant contract management experience required with between 6 years of experience; In depth experience working with a variety of contract types (i.e. preparing, reviewing and negotiating) and contract processes; Be able to identify legal risk in various contract types; Must be able to recognize, identify and clearly be able to explain business and convey legal positions; Impactful experience working within cross-functional and/or global teams of contracting and / or procurement professionals and aligning with established performance expectations; Internal stakeholder management, data/information management, category management, process review, project management and performance reporting skills; Procurement process knowledge, contract management, supplier analysis, supplier diversity, supplier management, technology utilization experience is an advantage; Experience with contract reporting desirable (i.e. total number of contracts, number of suppliers under contract, and other indicators) to assess progress and effectiveness of the contract function; Experience responding to inquiries regarding contract obligations and redlines/revisions; Demonstrated a results driven approach, in a team setting where team members are not directly located within the same geography; Strong client management skills; Strong proficiency in Microsoft Outlook, Excel, PowerPoint, Access, Word. Roles and Responsibilities: Draft and negotiate contracts based on client templates, in a timely manner with appropriate legal support to ensure compliance with client standards; Past experience with drafting agreements in following areas:IT, Marketing, Professional Services, Facilities, MRO. Specific experience within the Pharma industry highly desirable; Coordinate and perform contract analysis, including redlines and negotiations with client legal and other stakeholders, as well as suppliers to:Negotiate business terms and collaborate, coordinate, and be able to explain risks and implications of contract terms to the business and other stakeholders.Complete gap analyses, review, redline, and understand contract language, risks and implications of such language. Draft commercial terms as needed. Prepare and disseminate information regarding contract status, compliance and modifications as well as partnering with cross-functional teams to maintain effective contracting procedures and ensuring adherence to regional/global category strategies; Consulting and escalating positioning issues which are not solved satisfactorily by the project team in a timely manner; Ensure that at all times written guidelines and client policies are followed and/or required SME input is obtained throughout the process (eg, privacy, finance, international and domestic taxation, customs and trade, information security, systems quality, software asset management, etc.); Manage multiple projects independently with the ability to resolve negotiation issues in a timely manner, escalating as appropriate and push a deal through to execution; Manage projects within Accentures proprietary or client workflow tools to document each step of the contract formation process. Maintenance and facilitation of records including updates, amendments and archiving of inactive contracts based on client schedule and requests. Enable Contract content and Load Contracts / Agreements as per schedule / approved client requests. Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patternsContent moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team What are we looking for Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance ReportingReporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. :Accurately track team attendance for billing purposes.Time Sheet ValioThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong knowledge of content policies, community guidelines, and online safety practices Leadership and Management Skills: Strong leadership qualities to guide and motivate team members. Ability to delegate tasks effectively and manage workloads. Decision-making skills to resolve conflicts and make tough choices. Time management and organizational skills to prioritize tasks and meet deadlines. Communication Skills: Excellent verbal and written communication skills to convey information clearly and concisely Active listening skills to understand team members concerns and provide effective feedback. Problem-solving and Critical Thinking:Analytical skills to identify issues, assess situations, and find practical solutions. Ability to think critically and make informed decisions under pressure.oSkill in setting performance goals and monitoring team members progress. Capacity to provide constructive feedback and coach team members for improvement. Roles and Responsibilities: Technical / Domain ProficiencyStrong understanding of the relevant business process and industry-specific tools. Proficiency in using software and systems necessary for team operations. Ability to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:Capability to manage conflicts within the team and mediate disputes. Skill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:Openness to change and ability to adapt to evolving business requirements. Flexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:Strong interpersonal skills to interact with clients and stakeholders.Ability to understand client expectations and manage relationships effectivelyAttention to Detail:oThoroughness in reviewing and validating work for accuracy and quality. Ability to identify process gaps and areas for improvement.Ethical and Professional Conduct:Adherence to ethical standards and professionalism in all interactions. Commitment to maintaining confidentiality and data security.Emotional Intelligence:Awareness of and ability to manage emotions, both for oneself and when interacting with team members.Required to have Trust & Safety experience of 12-18 months along with 1 year team leadership experience.Knowledge of HTML, HTTP codes and basic Java script.Must have basic knowledge in Digital Marketing/Online Ad Campaign. This is a Work from Office RoleMust be open to working in a 24/7 environment. Qualification Any Graduation

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: Delivery Operations Associate Manager Qualifications: BCom Years of Experience: 10 to 14 years What would you do " Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures GeneralLead client meetings to discuss debtor performance and address issues as required Actively seeks opportunities for continuous improvement initiatives to improve AP processes, services and deliverables to the client Prepares forecasts / budget for the team and conduct manual invoicing Identify PTP accounts-related requests and process if approved Collect and gather data for AP Reports Prepare regular / daily reports Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period Facilitate the operational Change Request (CR) process Accounting practicesA set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements." What are we looking for " Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures" Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification BCom

We are seeking a detail-oriented and proactive Order Processing Executive to manage the end-to-end order processing cycle, ensuring timely and accurate handling of customer orders. This role requires coordination across departments such as sales, logistics, inventory, and customer service to deliver a seamless customer experience. We are looking for a candidate, sincere, focused approach, with long term commitment for mutual growth. Receive and process customer orders Verify order details, pricing, availability of products, and customer information. Ensure that orders are entered accurately into the order management system. Release order to Foreign Manufacturers and receive the Lead time in coordination with sales team. Coordinate with bank on PBG, EMD, OEM payments and other banking related doc for Orders. Respond promptly to customer inquiries, order modifications, returns, and cancellations. Custom clearance Liaise with shipping teams to ensure timely picking, packing, and dispatch of orders. Generate and manage shipping documents (invoices, packing slips, delivery notes). Monitor shipments and update customers on delivery status. Provide after-sales support and resolve order-related complaints in coordination with the customer service team. Work closely with sales, logistics, finance, and procurement teams. Help ensure smooth end-to-end order lifecycle from order receipt to final delivery and invoicing. Payment Follow-ups Audit Reports Nature of Job: 1. Focused on managing and executing day-to-day order processing tasks. 2. Tasks often need to be completed quickly and accurately to meet delivery commitments and maintain customer satisfaction. 3. Frequent interaction with internal teams (sales, logistics, accounts) and external stakeholders (customers, shipping partners). 4. Expected to handle order issues like delays, stockouts, wrong shipments, or cancellations with professionalism. Desired Candidate Profile 1. 13 years of experience in order processing, sales support, or logistics 2. Proficiency in MS Office (Excel, Word); 3. Strong attention to detail and accuracy. 4. Excellent communication and interpersonal skills. 5. Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

In this role, you will manage a team for one of the Solution Areas and bring thought leadership in customer engagement. Candidate will also be responsible for quality delivery and delivery project KPI tracking and adhering, manage Nokia's Internal Stake holder engagements with solution capabilities from multiple sources and technologies, build understanding and preference for Nokia products and solutions by influencing regional team decisions and strategic direction, demonstrate significant operational as well as commercial knowledge of clients' business and uses this to build credibility as well as identify sales opportunities, define new & innovative delivery model and package integrated solutions not only limited to Nokia Net's portfolio Leads training, development. You have: Bachelor's or master's degree in computer science, Software Engineering, or a related field. 12+ years of experience in Packet Core Projects Knowledge or experience of Packet Core EquipmentMME, S/PGW, AMF, SMF, UPF Knowledge or experience of Nokia Packet Core equipmentcMM, cMG, NRD Understanding of Technical Notes, Protocol Specs, Method of Procedure It would be nice if you also had: Linux knowledge is an advantage Basic understanding ofProject Management skill is an advantage Work in several technology areas with intermediate to advanced skill level or with one technology area at an advanced skill level. Create implementation plan and technical infrastructure documents. Work according to the Systems Integration (SI) delivery process, create test strategy and test cases. Contribute to gather customer requirements, analysis, feature specification and requirement feasibility study, contribute to migration procedures. Contribute to knowledge documentation in various tools like Sharepoint, ShareInside, Yammer, ShareNet, discussion forums. Work autonomously and effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. Use advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective. May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.

Roles and Responsibilities Manage day-to-day office operations, ensuring smooth functioning of the organization. Handle courier management, including receiving, sorting, and delivering mail and packages. Coordinate with team members to ensure timely completion of tasks and projects. Maintain accurate records and files, both physical and digital. Perform general office management duties such as stationery management and travel bookings.

The position is with the Communication BU and you would be responsible for supporting our business operations and sales analysis. The role demands sales business intelligence, reporting and analytics skill. Through sales reporting and analytics, the team provides visibility into the BUs sales pipeline, integrating information from sales, customer and financial sources for a complete and detailed overview of the sales performance. Role description Driving BU initiatives across the entire spectrum of internal operations. Analyze internal operations metrics and proactively project findings to the BU leadership team along with strategy/guideline for reigning in the outliers. Executing the above guidelines/strategies to better adherence to business processes. Interpreting financial and operational reports and providing a consolidated view of the business trajectory for the quarter. Help empower customer relationships by ensuring profitable performance of business operations and driving excellence in internal processes. Execute cost benefit interpretation of internal programs. Mentoring, managing and leading the sales operations team. Competencies Ability to work collaboratively across business functions and leadership role. Ability to negotiate within a matrixed organizational structure. Strong Program Management experience Ability to manage and lead to connect with senior management team Education and Experience - Previous program management and business operations exposure. Should have strong execution & analytical skills. Education qualifications - Engineer / MBA. team. Ability Mandatory Skills: Delivery Management. Experience8-10 Years.

Manage daily logistics and delivery operations to ensure all orders are delivered on Time. Optimize routing, shift planning, and loading efficiency for minimal delays. Collaborate with product and tech teams to enhance the operational dashboard, order tracking, and route optimization tools. Ensure top-tier delivery quality, product freshness, and zero-miss service. Proactively resolve delivery complaints and build feedback loops for continuous improvement. Design SLAs for delivery performance, including contingency plans for delays, no-shows, or weather disruptions. Integrate customer feedback into the last-mile loop to improve service ratings and retention. Use data tools (Excel, Google Sheets) For Presentation of data Identify process bottlenecks and propose actionable solutions backed by data trends. Forecast operational needs in line with business growth, seasonality, and customer behavior. Much concentration on Quality, On Time Delivery and accuracy of the products ordered. Preferred candidate profile Having 5+years of experience in Retail (FMCG) Last Mile Operation Handled multiple stores operations

Role & responsibilities Hiring Business Development Executive, Creative Services (International) Location: Bangalore, India Role Type: Full Time Shift: 4:00 PM to 1:00 AM IST (Mon-Fri)- WFO Are you a seasoned sales pro with a knack for international markets and a passion for creative services? Come join a global business solutions company that's been evolving for over two decades, from BPO to cutting-edge technology, business process automation, and now GenAI. We serve 50+ countries with diverse services spanning IT, finance, healthcare, engineering, Design, Data Science, and more. Now, we're growing our Creative Services team! We're seeking a dynamic Business Development Executive to drive our Photo Editing Services globally. If you thrive on hunting new business, nurturing key accounts, and closing deals in an international landscape, we want to talk to you. What you'll do: Own the Sales Cycle: Lead the entire sales process for our Photo Editing Services, from pinpointing promising leads to understanding complex client needs, presenting compelling solutions, crafting winning proposals (including RFPs), negotiating, and successfully closing deals. Drive International Growth: Spearhead new customer acquisition in diverse international markets, consistently meeting and exceeding ambitious sales targets. Build Lasting Relationships: Cultivate and expand relationships with key international accounts, identifying new opportunities and ensuring long-term client satisfaction. Strategic Deal Making: Develop smart deal structures and competitive pricing strategies. Collaborate & Deliver: Work seamlessly with our production teams to guide project scoping, trials, and estimations, ensuring projects are delivered on time and within budget. Be a Market Expert: Continuously learn and become a true expert in our full suite of creative services, staying ahead of market trends. Champion Our Growth: Play a key role in expanding our Photo Editing Services team, helping us set new benchmarks for success. What you'll bring: 3-7 years of demonstrated success in international new customer acquisition. Mandatory international selling experience. A proven track record in selling Photo Editing Services is highly preferred. Exceptional verbal and written communication skills you can articulate complex solutions with clarity and precision. A results-driven mindset with a relentless zeal to achieve targets and ensure customer delight. Strong understanding of the end-to-end sales cycle. Proficiency in MS Office. Flexibility to work in international time zones. A collaborative spirit and the ability to effectively manage all stakeholders.

Job Title: Executive - Operations (Dispatch) Band: 1 Reports to: Assistant Manager - Centre Operations Location: Mumbai/Delhi NCR/Bangalore/Hyderabad/Chennai/Pune Function: Operations The Dispatcher facilitates timely dispatch of volume, coordination with OSP drivers to ensure center parameters are met. JOB ROLE & RESPONSIBILITIES: To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience. To identify and set up operation in new areas which can derive business and save cost by converting them into direct locations for better customer experience and control over operation. To design and execute routes so that day to day operation and contingencies are managed. To manage and roll out action plans in the event of contingencies to ensure service levels are met. To negotiate with Third Party Vendors and take the decisions on volume allocation. To resolve escalations from network and customers. To deliver result on productivity elements which are directly linked to operating cost. To deliver result on cost per piece plan. To help credit and Sales team to resolve billing disputes. To drive team on ground and in back office to get the desired results in terms of service agreed and cost effectiveness. To train new business partners. To train new team members. To undertake new assignment or project as per business, customer and operation needs. To manage records and retain them as necessary. To ensure operation is executed and compliant every single day. To manage & maintain day to day vendor relations and close Vendor bills in a timely & accurate manner. To maintain service reports, cost reports and billing reports of the branches. To constantly strive for the better customer experience and effective operation every day. To create atmosphere of trust between own team and internal as well as external customer. To promote safety and ensure all the possible safety precautions are taken by all the team members. Educational Qualifications: Intermediate or equivalent Relevant Experience: Overall 1-2 years of relevant experience in similar industry Competencies Achieve Result Serve and Delight our customers Collaborate and Partner with others Page 1 of 2

A Fleet Hiring Manager is responsible for overseeing the recruitment and hiring process for fleet-related positions, such as drivers, fleet managers. Key Responsibilities: Develop and implement recruitment strategies for fleet roles. Create and publish job postings on job boards, social media, and company websites. Source candidates through networking, job fairs, and industry contacts. Conduct interviews to evaluate candidate suitability. Make final hiring decisions and issue job offers. Oversee onboarding processes including paperwork and training. Stay informed about trends and regulations in the fleet industry. Requirements: Skills: Strong communication, interviewing, and decision-making abilities. Knowledge: Familiarity with fleet operations and logistics practices.