Job
Description
About The Role
Skill required: Order to Cash - Collections Processing
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
What would you do? The incumbent must be expert in end-to-end order to cash lifecycle and will be responsible for ?¢ Managing team of 40 FTEs.for end to end process for OTC?¢ The role is also expected to perform the smooth transition for all OTC and Sales operations subprocesses. ?¢ He / She must have independently managed the Order to Cash process for international client, worked in BPO organization in a prior assignment(S) at least 9-10 years out of 12-14 years ?¢ Having end-to-end OTC process expertise ?¢ Efficiently delivering the service for end-to-end OTC process which includes Billing, Collections, Cash applications, AR ledger Reconciliation, month end reporting, Cash forecasting. ?¢ The role is also expected to perform the smooth transition for OTC sub-processes. ?¢ He / She must have independently managed the order to cash for international client, worked in BPO 7-8 YearsFunctional Responsibilities:?¢ Complete understanding of various AR reconciliation, Order management, Billing, Disputes?¢ Prepare and post journals with prior approvals from clients/team leads. ?¢ Manage OTC teams and processes in accordance with documented procedures and policies ?¢ Participate in the weekly, monthly governance call and manage the status call. ?¢ Lead the resolution of complex or sensitive issues from client, senior management, or customer queries on a timely basis ?¢ Managed disputes related to billing and order management by interacting with customers?¢ Drive quality and process controls in OTC to ensure smooth operations. ?¢ Interact with client SMEs, Lead for daily work and process related issues and work on open items resolutions received, raise appropriate queries if required to clients and 3rd parties ?¢ Must possess good communication skills both e-mail and oral ?¢ Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items. ?¢ Drive improvements, transformations, work closely with internal and external stakeholders to deliver productivity targets. ?¢ Generate lean ideas and improvements in process and delivering the improved process controls, productivity, accuracy.Client Management
Qualifications:?¢ Minimum 12-14 years of OTC experience out of which must have spent last 8-9 years in BPO industry managing international client @ lead roles. ?¢ Minimum bachelor??s degree in finance accounting?¢ Good knowledge of Account Reconciliation process (Credit Card Accounts /Cash /GL Accounts / Balance sheet Accounts/ Miscellaneous store accounts) concept and variance analysis.
What are we looking for? ?¢?¢People Management Responsibilities:?¢Supervise and manage an OTC team of ~30??35 across multiple sub-processes?¢Ensure effective communication and coordination across teams?¢Work with Team Leads and SMEs to drive transformation and process improvementsPromote cross-functional collaboration and seamless hand-offsSupport supervisor in managing team goals and objectivesConduct monthly check-ins to set expectations and provide real-time coachingPerform timely performance evaluations to avoid issuesMentor team on soft skills, interpersonal and interaction skillsBalance process and people aspects to optimize capacity utilizationAddress people issues promptly and guide team toward collective goalsFoster Client and Accenture culture and valuesLead productivity and transformation initiatives?¢Microsoft Excel?¢Microsoft Excel VBA Programming?¢System & applications ?¢ Experience of working in SAP S4 Hana ERP, Blackline would be preferred and added advantage. ?¢ Sound knowledge of MS Excel & word. ?¢ Having advanced excel knowledge would be an added advantage. ?¢Auto Bank functionalitiesCommunication & Interpersonal skills ?¢ Ability to interact with customers for daily operational activities with client SME ?¢ Excellent in communication skills both oral and written as need to interact with customers/internal stakeholders via calls and e-mails. ?¢ Closely work with team lead to drive process/organizational initiative ?¢ Must be able to communicate both orally and in writing with client Reconciliations SME and 3rd parties involved and can raise timely and accurate queries
Roles and Responsibilities: ?¢?¢In this role you are required to do analysis and solving of moderately complex problems?¢ Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures?¢ The person requires understanding of the strategic direction set by senior management as it relates to team goals?¢ Primary upward interaction is with direct supervisor or team leads?¢ Generally interacts with peers and/or management levels at a client and/or within Accenture?¢ The person should require minimal guidance when determining methods and procedures on new assignments?¢ Decisions often impact the team in which they reside and occasionally impact other teams?¢ Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture?¢ Please note that this role may require you to work in rotational shiftsPriority SkillAccounts Reconciliation, Collection of Overdue Debts, With KAM??s (Key Account Manager) to regularize effective calls, Weekly ?? Monthly Dashboard to prepare and present, develop client trust and working relationships, Data driven discussions
Qualification Any Graduation
