Delivery Operations Associate Manager-Voice

As a Delivery Operations Associate Manager at Accenture, you will be part of the Customer Support vertical, where your main responsibility will be managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and ensuring the best possible resolutions within the SLAs. You will play a key role in transforming customer support from a basic problem-solving function to a value-creating service that sets us apart in the market. Your work will involve utilizing various platforms and software in contact centers to enhance customer and agent experiences, as well as overall contact center performance. **Roles and Responsibilities:** - Analyze and solve moderately complex problems, often creating innovative solutions by leveraging existing methods and procedures. - Understand the strategic direction set by senior management and align team goals accordingly. - Engage primarily with direct supervisors or team leads, as well as peers and management levels at clients or within Accenture. - Work independently with minimal guidance on new assignments, impacting the team and occasionally other teams. - Manage medium-small sized teams or work efforts at clients or within Accenture. **What we are looking for:** - Adaptability and flexibility - Strong problem-solving skills - Quick learning agility - Team collaboration abilities - Commitment to delivering quality results **Qualifications Required:** - Any Graduation - 10 to 14 years of experience Please note that this role may involve working in rotational shifts. Accenture, a global professional services company, is dedicated to leveraging digital, cloud, and security capabilities across various industries to drive innovation and create shared success for clients, employees, shareholders, and communities worldwide. Learn more about us at www.accenture.com.,