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Delivery Operations Associate Manager

Delivery Operations Associate Manager

Accenture

10 - 14 years

8 - 12 Lacs

hyderabad

Posted:3 hours ago| Platform:

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Skills Required

customer operations team management qa testing coaching jira operations management project management service operations logistics management warehouse management warehouse operations logistics operations logistics servicenow delivery operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Next Generation Customer Operations - Training and Performance Support

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Training Lead will be responsible of delivering overseeing the full training cycle and track progress of training initiatives evaluate accuracy of updates reports and on boarding new Trainers. trainers will also be involved on trainer improvement activities to ensure skills development.

What are we looking for?

Delivering, overseeing the full training cycle and track progress of training initiatives evaluate accuracy of updates reports and on boarding new Junior Trainers. Senior trainers will also be involved on trainer improvement activities to ensure skills development

Coordinate teams' projects and product specific projects with the client

Support training team members on daily tasks such as coaching mentoring answering training related questions

Oversee organization of new joiner training and work with all the trainers to make sure all training initiatives are run smoothly

Work closely with the team to make sure all trainers are provided with the support needed to complete their tasks successfully

Conduct updates to material when there are discrepancies to ensure consistency

Minimum of 2 years of experience as a trainer

Minimum of 1 year of experience in coaching or team management

This will be based in Hyderabad client office

Must be flexible to work in Night shift between 8 PM (IST) – 4.00 AM (IST) including weekends and holidays (It's a 5-day working day week which may include weekends)

Roles and Responsibilities:

Excellent oral and written communication skills

Sound decision making and organizational skills

Ability to present complex information to a variety of audiences

Proven ability to master the full training cycle

Familiarity with traditional and modern training methods tools and techniques

Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and labeling/annotation user interfaces.

Understanding of priority/severity frameworks and classification schemas.

Experience in QA testing, triage, bug reproduction, or labeling workflows.

Understanding of GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools (ChatGPT, Claude, Gemini, etc.).
Qualification Any Graduation

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Delivery Operations Associate Manager