Job
Description
Job Title:Delivery Manager Experience15-20 Years Location:Hyderabad, WFO : Role This is a leadership role responsible for establishing and maintaining quality standards across multiple lines of business within a large client-centric environment. This role oversees and directs large Quality Assurance (QA) teams supporting client operations, testing in a fast paced factory based delivery model, ensuring the delivery of high-quality services and solutions that meet and exceed client expectations. The program manager drives a culture of quality, continuous improvement, and client satisfaction across diverse teams and projects, acting as a key point of contact for client. Experience 15+ years of progressive experience in Quality Assurance, with a significant portion in a management or leadership role. Proven experience leading and managing large, diverse QA teams in a complex, product rollouts, client-centric environment across multiple lines of business or diverse projects. Should have overseen large teams (100+ resources) and managed multiple projects simultaneously. Strong understanding of various QA methodologies (Agile, Waterfall, etc.) and testing techniques. Experience with various types of testing (functional, automation, performance,security, etc.) Experience in delivering mobile application testing and automation testing projects. Proficiency in using various QA tools and technologies (e.g., test management tools, defect tracking systems, automation tools). Data analysis and reporting skills. Responsibility Proactively engage with client leadership and program managers (PGMs)to understand quality expectations and Create plans to meet client needs and contribute to overall objective and help meet the OKRs. Also act as the point of escalation for client concerns. Establish strong working relationships with client stakeholders (e.g., project managers, Engineering teams) to understand their needs and expectations. Develop and implement comprehensive strategies aligned with business objectives, OKRs and client requirements across multiple lines of business Review quality metrics and reporting mechanisms across operations and testing teams Drive a culture of quality and continuous improvement within the managers and leads on the ground Analyse data to drive process improvements, lead quality initiatives and promote proactive quality practices within the team Ensure QA processes comply with guidelines and client requirements. Oversee audits, quality reviews and ensure defect prevention strategies are in place Establish quality metrics, key performance indicators (KPIs), and reporting mechanisms to track and measure quality performance. Ensure QA processes are documented in ENGWIKI, consistently applied, and regularly reviewed and updated. Monitor the progress, identify risks and issues, and implement corrective actions as needed. Optimize the use of QA tools and technologies to enhance efficiency and effectiveness. Prepare and present reports in MBR with all PGMs, QBR with leadership and present strategic testing plans, Milestones achieved and performance metrics Manage team performance, workload, and foster collaboration and knowledge sharing culture within the team Provide clear direction, set performance expectations, and provide regular feedback and performance evaluations. Bring thought leadership working with practices, stay updated on industry best practices and emerging trends in quality assurance
