Delivery Manager

Position Purpose

Deputy Manager for Global GM DEC UBIXAPS, in Bangalore, The primary purpose is to be accountable for Global DEC UBIX APS scope.

Responsibilities

Direct Responsibilities

Accountable of the Application Production Support teams for multiple Transversal applications across multiple regions APAC, EUR and AMERICAS

Act as a single point of contact for Users, Support team and management to expected service level

Drive the governances with and manage the expectations of Regional , Operations and Business stakeholders

Drive various Automation, Monitoring & Tooling common purpose initiatives across Transversal (TV) APS and other teams within CIB APS

Perform Application Stability initiatives & Service Management activities, along with Service Management Team Incident Management Trends & Review, Problem Management Trends and Reviews, and Change IPC Management Review, Meetings.

With the above data, drive IPC (Incident, Problem, and Change) Improvements initiatives across Multiple APS Teams.

Work on the Hiring and Recruitment Topics of the APS teams by maintaining a central tracker for the ongoing recruitments.

Accountable for Generation and reporting of various Production KPIs, SLs and Dashboards for APS teams

Involvement in IT Audits and internal Quality controls for the APS teams

Centrally maintain the Training Dashboards, Training needs and skill matrix of the team members of APS teams

Accountable for preparing the presentations for all governances and steering committees

Accountable for maintenance of Business continuity Plans (BCP), IT continuity plans (ICP) and other continuity related documents

Accountable for coordination of the BCP and Disaster recovery exercises for Transversal.

Contributing Responsibilities

Technical & Behavioral Competencies

Strong Project management Skills will technical background on Unix, oracle, SQL

Well versed with Project management tools including Excel macros, Tableau, et al

Aware of Production related Incident, Problem, Change Processes

Aware of ITIL

Ability to work with various APS, Development, Operations stakeholders, locally and globally.

Ability to manage small teams as matrix reporting

Dynamic, Proactive and Teamwork oriented

Independent, self-starter and fast learner

Good Communication and Interpersonal Skills.

Good Domain knowledge on Global Markets and/or Global Banking

Practical knowledge of change, incident & problem management tools

Practical knowledge of active monitoring and alerting tools

Innovative and Transformational mindset

Flexible attitude

Ability to perform under pressure

Strong analytical skills

Experience in working with international teams across location

Experience in managing team of 10+

Good to have

PMP, Prince2 certifications

ITIL, Devops, Cloud certifications , Kubernetes

Prior knowledge on Application Production Support

DevOPS methodology and tools

Specific Qualifications (if required)

Overall 15 - 20 Years of IT experience

Skills Referential

BehaviouralSkills: (Please select up to 4 skills)

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Ability to collaborate / Teamwork

Organizational skills

Transversal Skills:(Please select up to 5 skills)

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Ability to develop others & improve their skills

Ability to set up relevant performance indicators

Analytical Ability

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 15 years

Other/Specific Qualifications(if required)