Delivery Lead Senior Manager

About The Role

Skill required: Talent & HR - Talent Management

Designation: Delivery Lead Senior Manager

Qualifications:Any Graduation

Years of Experience:16 to 25 years
About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com

What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processSupport workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards.

What are we looking for Account Management and HR Processes- Accountable for Account talent management and development- Develop and implement a clear demand logging process for the account- Be the focal point in coordinating the demands coming from the respective projects within the account- Works closely with the various demand fulfilment channels (internal DTEs, contractor exchange, Delivery Centers, etc.) to ensure the demands are filled in a timely manner and with the right sourcing strategy - Oversight of Account on-boarding, orientation, integration- Facilitate annual performance management activities for account- Provide performance support and coaching at the worksite- Work with HR Business Partners to evaluate account needs and propose HR solutions- Drives Account wide engagement programs working to understand/sustain/improve employee engagement and maximize retention- Provide oversight of all major HR processes from a client perspective- Monitor and evaluate HR trends highlighting implications for the client- Accountable for the coordination and delivery of human resource activities across the account- Act as liaison with appropriate GU/OG/GP HR leadership and other HR teamsProfessional QualitiesHR Operations ExperienceGood oral and written communication skillsAbility to identify and effectively use resourcesExcellent customer service skillsOperational Excellence skills12+ years of experience managing employee life cycle processes Critical ThinkingThorough understanding of the Service Line.Thorough understanding of Business Process OutsourcingService Delivery ExperienceMulti-cultural awareness.English requiredSpanish a plusBusiness Case DevelopmentBusiness Operations ManagementBusiness Process DesignBusiness Process ImplementationOperations ManagementProblem SolvingProcess ArchitectureQuality ManagementService Quality Management
Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
Qualification
Any Graduation