Delivery Lead Senior Manager

 About The Role  

Skill required: User-Generated Content Moderation - Content Moderation

Designation: Delivery Lead Senior Manager

Qualifications:Any Graduation

Years of Experience:16 to 25 years

What would you do? Enable a superior brand experience, accelerates responsible growth and creates a secure environment. Global CXL/ SDL will work with various teams across in scope locations. The lead will be a single point of contact for senior leadership internal and client facing interactions for the LOB. With radical new technologies, the lead will be positioned to provide industry shaping ideas and thought leadership.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being

What are we looking for? Thought leadership

Process-orientation

Collaboration and interpersonal skills

Corporate planning & strategic planning

Detail orientation

Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously

Adaptable to learn new processes, concepts, and skills.

Demonstrates the ability to work as part of a team adding positive attitude and business focus

Ability to work in a fast-paced work environment

Ability to meet deadlines

Enjoying challenging opportunities

Ability to communicate in a dynamic environment throughout all management levels

Ability to solve urgent matters and work under pressure

Reliable, proactive approach to entrusted tasks

Ability to establish a strong client relationship

Sound decision-making and organizational skills

Ability to present complex information to a variety of audiences

Proficiency in MS office applications (Excel, PowerPoint and Word), knowledge of latesttechnology landscape is preferred

Experienced in talent management and succession planning

Experience in managing projects and data strategies for business outcomes

Roles and Responsibilities:

In this role you are required to identify and assess complex problems for area of responsibility

The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors

Requires adherence to strategic direction set by senior management when establishing near-term goals

Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach

Should have latitude in decision-making and determination of objectives and approaches to critical assignments.

Decisions that an individual in this role makes have a major day-to-day impact on area of responsibility

The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Aligning with global leads and service delivery leads on strategy for execution across line of businesses

Motivate and strategize on efficiency, productivity and consistency targets

Identify improvement opportunities in workflows and suggest solutions. Creating a culture of innovationIdentify Milestones, scope, dependencies, issues, risk and success for project

Course correct non-performing metrics and analysts through root cause analysis and solid action planning

Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones

Review and control execution of standard processes across Quality, Training & Policy

Conduct research, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams

Provide thought leadership in processes, programs and procedures

Establish professional and career development programs for internal resources

Provide recommendations to re-engineer existing processes

Evaluation of new technologies and potential applications in work area, work with SMEs for deploymentsWorking ConditionsModerate travel to Accenture and Client offices depending on project involvement Cyclical work shift including work hours at nightOvertime and support on calls may be requiredClient holidays may be observed instead of local holiday
 Qualification Any Graduation