Job
Description
Debt Management Executive (Field) About the Team: The Debt Management team is responsible for ensuring timely and efficient recovery of outstanding dues from customers. Their role involves designing, implementing, and optimizing collection strategies across various channels to minimize delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery effectiveness by using data-driven insights, segmentation, and targeted action plans. About the Role: We are looking for talented and self-driven individuals to join our dynamic Field Debt Management team. As a Field Debt Management Executive, you will play a key role in managing and recovering overdue payments from customers within our personal loans portfolio. This role involves visiting customers at their locations to ensure timely loan repayments, while maintaining professionalism and following compliance guidelines. What We Expect From You: ● Follow-up with customers for recovery of overdue amounts through field visits to customer’s address ● Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company ● Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity ● Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App ● Ensure that the weekly/monthly collection target is met ● Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner Must Haves ● Any education background ● 1 - 5 years of experience in collections ,sales or Field operations roles. ● Fluent and proficient in communication in the local language ● Take responsibility of effectiveness and timely completion of work ● Understanding of the Loan process and documents as informed in training ● Planning, organizing, and time management skills along with the ability to prioritize tasks/visits Inside Navi: We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started! Our Culture: The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us. Why You'll Thrive at Navi: At Navi, it’s about how you think, build, and grow. You’ll thrive here if: ● You’re impact-driven : You take ownership, build boldly, and care about making a real difference. ● You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality. ● You embrace change : You adapt quickly, move fast, and always put the customer first.
