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Debt Collection Executive

Debt Collection Executive

1 years

|

0 Lacs

kochi kerala india

Posted:4 days ago| Platform:

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Skills Required

service negotiation recruiting management research transactions communication planning

Work Mode

On-site

Job Type

Full Time

Job Description

HIRING: Debt Collection Executive

We need your customer service and negotiation skills.

leading debt collection agency

Key Responsibilities

Manage inbound and outbound calls in a timely manner.
Identify customers' needs, clarify information, research issues, and provide solutions and/or alternatives.
Identify and escalate priority issues; maintain records of all conversations and transactions in the database.
Attend client briefings, meetings, and trainings regularly.

Must Have:

Minimum 1 year of experience in managing customer interactions in a contact center environment.
Ability to multi-task, set priorities, and manage work efficiently.
Strong English communication, listening, and negotiation skills to effectively engage with customers.
Basic computer skills and willingness to work in shifts.

Nice to Have:

Previous experience in debt collection or receivables management.
Decision-making skills and team management experience.

Location:

Salary:

Job Types:

Benefits:

Health insurance
Provident Fund

Ability to commute/relocate:

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