HIRING: Debt Collection Executive We need your customer service and negotiation skills. A leading debt collection agency is recruiting Debt Collection Executives as it continues to grow and deliver outstanding debt management services to its customers across Australia & New Zealand. The company has a strong reputation for providing exceptional service delivery to some of the top global banks and telecom companies. Key Responsibilities Manage inbound and outbound calls in a timely manner. Identify customers' needs, clarify information, research issues, and provide solutions and/or alternatives. Identify and escalate priority issues; maintain records of all conversations and transactions in the database. Attend client briefings, meetings, and trainings regularly. Must Have: Minimum 1 year of experience in managing customer interactions in a contact center environment. Ability to multi-task, set priorities, and manage work efficiently. Strong English communication, listening, and negotiation skills to effectively engage with customers. Basic computer skills and willingness to work in shifts. Nice to Have: Previous experience in debt collection or receivables management. Decision-making skills and team management experience. Location: Cochin Salary: Negotiable Job Types: Full-time, Fresher Benefits: Health insurance Provident Fund Ability to commute/relocate: Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
HIRING: Customer Relationship Executive (Voice Process) We’re looking for confident communicators with great customer service and negotiation skills to join our growing team! A leading international service provider is expanding its operations and hiring Customer Relationship Executives to support clients across Australia & New Zealand . We work with top global banks and telecom companies to ensure smooth customer interactions and efficient account management. Key Responsibilities Handle inbound and outbound calls with professionalism and empathy. Understand customer needs, provide solutions, and maintain positive relationships. Record all conversations and updates accurately in the system. Participate in team meetings, client briefings, and regular training sessions. Must Have Minimum 1 year of experience in a contact center or customer support role. Excellent English communication and listening skills. Ability to multi-task, prioritize work, and handle calls efficiently. Basic computer proficiency and readiness to work in shifts. Nice to Have Experience in account follow-up, collections, or customer retention. Good decision-making and team coordination skills. Location: Kakkanad, Kochi, Kerala Job Type: Full-time (Freshers with good communication skills can also apply) Salary: Negotiable Benefits Health Insurance Provident Fund Commute/Relocation: Candidates should be able to reliably commute or relocate to Kakkanad, Kochi before starting work.
As a Debt Collection Executive at our leading debt collection agency, your role will involve managing inbound and outbound calls efficiently to provide exceptional debt management services to our clients across Australia & New Zealand. You will be responsible for identifying customers" needs, clarifying information, and providing solutions while maintaining accurate records of all interactions. Additionally, you will attend client briefings, meetings, and trainings regularly to stay updated on best practices in the industry. Key Responsibilities: - Manage inbound and outbound calls in a timely manner. - Identify customers" needs, clarify information, research issues, and provide solutions and/or alternatives. - Identify and escalate priority issues; maintain records of all conversations and transactions in the database. - Attend client briefings, meetings, and trainings regularly. Qualifications Required: - Minimum 1 year of experience in managing customer interactions in a contact center environment. - Ability to multi-task, set priorities, and manage work efficiently. - Strong English communication, listening, and negotiation skills to effectively engage with customers. - Basic computer skills and willingness to work in shifts. It would be beneficial if you have previous experience in debt collection or receivables management, as well as decision-making skills and team management experience. The location of the job is in Cochin, and the salary is negotiable. Please note that the job types available are full-time and fresher. As part of the benefits package, we offer health insurance and Provident Fund. Reliability in commuting or willingness to relocate to Kakkanad, Kochi, Kerala, is required for this position.,