Dealer Performance Lead

• Increasing % of platinum dealers under QLQD (Quality Leadership through Quality Dealership)
  

▪ Capturing of WOW stories, best practices at the dealership
▪ Selecting of WOW stories and best practices from set of dealers & sharing it with Area Manager▪ Identification of key gaps on sales process, sales staff, and customer experience▪ Review of action plan for key gaps

• Improve Customer Experience (CX)
  

▪ Analysis on top Level One (L1) & Level Two (L2) drivers affecting CX
▪ Action plan to improve top L2 drivers ex: Salesperson behaviour - what are the top L2 drivers?▪ Review action plan on weekly basis.▪ Track drivers’ improvement on monthly basis▪ Tracking of Non promoters for buyer and Non buyer in DT dealerships and ensuring weekly action plan▪ Training on importance of recovery process to Dealer Sales Manager (DSM) steps involved in recovery process to the dealership by DSM▪ Tracking of detractor recovery by Dealer Sales Manager and PDCA(Plan-Do-Check-Action)▪ Sensitizing dealers DSMs/DO's regarding importance of CLF (Closed Loop Feedback) meeting▪ Find out the source for conducting CLF meeting in all the dealerships and do PDCA▪ Reviewing daily dashboard & data dump▪ Training of new DSM/CCE on process adherence & quality using digital tool (scale-up)

• Improve Productivity of Sales Executives
  

▪ Reviewing skill level of DSE's (Dealer Sales Executives) using skill matrix report and excel sheet provided by HO
▪ Identifying the DSEs having skill level 1 and skill level 2▪ Prioritizing Skill Level 1 DSEs for skill level training▪ Explaining the importance of skill training▪ Coordinate with Regional Team to finalize training day/date▪ Ensure all DSEs attend training program▪ Obtain feedback from the DSEs on training content and delivery and communicate the same to HO for PDCA▪ Test evaluations post training to be scheduled at the dealership▪ Reviewing the Dealer Sales Manager (DSM) dashboard for competition and leakage drivers▪ Sensitising the Dealer Owner & DSM on leakage drivers▪ Ensuring action plan by DSM for leakage driver improvement▪ Correct retail and enquiry mapping against correct DSE▪ Employee master sheet updation monthly.

• Improve:Follow-up& Conversion (FnC)
  

▪ Sensitize DSEs & DSM about FnC adherence and quality.▪ Review of FnC through dashboard and sharing report with DSM▪ Ensuring action plan by DSM on increasing FnC adherence.▪ Train DSE's towards improving FNC quality of drivers.▪ Weekly discussio

Other Requirements

• Top drawer communication skills, specially spoken English
• Proficiency : MS Office Applications (MS word, MS Excel, MS PowerPoint
• Regional language proficiency is must to have
• Willingness to travel 20/25 days in a month in allotted geography