OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov-s mission to power more effective and accountable government and the vision of high-performance government for every community at O penGov.com .
Job Summary:
Under the direction of the Commercial Operations Manager, the Deal Desk Team Lead (India) will support day-to-day sales and renewal operations by overseeing the processes and workflows around quote execution, order form generation, and Professional Services project setup. The ideal candidate will manage high volumes of transactional support, serve as the first point of escalation for India-based operations, and ensure alignment with U.S. business standards across regions, deal types, and approval workflows.
Responsibilities:
-
Oversee the daily execution and quality control of quotes, order forms, and change orders processed by the India Deal Desk team, ensuring alignment with company pricing, product, and approval policies
-
Manage the intake, setup, and capacity assignment of Professional Services projects in coordination with GTM and PS teams
-
Monitor and triage inbound operations requests, ensuring timely assignment, SLA adherence, and proper escalation of high-complexity issues
-
Collaborate with U.S.-based Sales, Renewal, and Deal Desk leads to support overflow quoting, backlog resolution, and shared responsibilities across ERP, Enterprise, and Strategic segments
-
Conduct regular QA on quotes, order forms, and CPQ transactions to ensure accuracy, compliance, and proper billing configuration
-
Serve as the first point of contact for internal escalations from the India Deal Desk Coordinator and ensure hand-off of unresolved items to U.S. counterparts at the end of shift
-
Maintain internal documentation, trackers, and team SOPs; identify process gaps and propose improvements in collaboration with global Commercial Operations leadership
-
Train, mentor, and develop India-based Deal Desk team members, including onboarding, performance reviews, and daily support
-
Support internal programs such as CPQ enablement, discount workflow improvements, and system adoption initiatives as needed
Requirements and Preferred Experience:
-
Bachelor-s degree required; preferred fields include Business Administration, Commerce, or Finance
-
2-5 years of experience in Deal Desk, Sales Operations, Commercial Operations, or related field
-
At least 1-2 years of experience in a team lead or supervisor capacity
-
Working knowledge of Salesforce and CPQ systems required (Salesforce CPQ strongly preferred)
-
Familiarity with B2B SaaS quoting, reseller deal structures, and Professional Services project setup preferred
-
Strong analytical, QA, and documentation skills with keen attention to operational accuracy
-
Proven ability to work independently and collaboratively across time zones in a fast-paced, matrixed environment
-
Exceptional communication and coordination skills; ability to escalate clearly and proactively
-
Experience working with U.S.-based teams or in a global commercial environment preferred
Why OpenGov
A Mission That Matters.
Opportunity to Innovate
A Team of Passionate, Driven People
A Place to Make Your Mark
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
-
Comprehensive healthcare options for individuals and families
-
Flexible vacation policy and paid company holidays
-
401(k) with company match (USA only)
-
Paid parental leave, wellness stipends, and HSA contributions
-
Professional development and growth opportunities
-
A collaborative office environment with weekly catered lunches
