Daily Walk-In Drive @ Noida | Process Trainer (Health & Welfare)

TELUS International

1 - 3 years

7 - 8 Lacs

Gurugram

Posted:2 weeks ago| Platform:

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Skills Required

Health And Welfare Training Need Analysis Presentation Skills Process Training Customer Service Training LMS Training Delivery International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process Trainer

Key Responsibilities:

Deliver New Hire Training (NHT) for US healthcare voice process Health and Welfare domain
Conduct regular refresher and upskilling training sessions based on process updates and quality gaps
Collaborate with Quality and Operations teams to identify training needs
Design, update, and maintain training content, SOPs, and job aids
Monitor training effectiveness through assessments, mock calls, and certification processes
Maintain training MIS and prepare weekly/monthly training performance reports
Ensure compliance with HIPAA and other regulatory guidelines in all training content
Support nesting and transition phases for new joiners to ensure seamless ramp-up

Must-Have Requirements:

Minimum 1 years of experience as a
Process Trainer
in an
International Voice Process

Health and Welfare
domain
Strong knowledge of US healthcare benefits, insurance plans, and regulatory compliance
Excellent presentation, facilitation, and communication skills
Ability to manage end-to-end training cycles – from planning to execution and evaluation
Proficiency in MS Office (Excel, PowerPoint, Word)

Preferred Skills:

Prior experience in a BPO/KPO setup
Exposure to virtual/remote training delivery tools
Instructional design knowledge is a plus
Training certifications (e.g., TTT, CPTM) are an added advantage

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