D2C Operations Lead (Supply Chain Operations)

Job Description

At India's leading Nutraceuticals brand - Wellbeing Nutrition - We're hiring for the role of D2C Operations Lead in our Supply Chain Operations team Who we're looking for / role and responsibilities - A multi-skilled person who is comfortable to wear several hats depending on the situation. Full ownership of key supply chain metrics including On-Time Delivery (Breach), Extent of Breach, RTOs, and Cancellations. Build and maintain dashboards to track supply chain health and drive execution on improvement initiatives. Monitor end-to-end shipment flow, identify disruptions (pendency, cut-off misses, breach risks), and implement levers to course-correct. Act as the central liaison across cross-functional teams including Product, Tech, Design, and Ops— especially during ad hoc breakdowns or disruptions. Lead planning and execution during high-volume events, using predefined or newly developed strategies. Program manage key events and oversee daily network operations with a focus on operational excellence and stakeholder alignment. Pull up scorecard metrics for 3PL/Logistics partners performance review along with first cut RCA for the metrics. Process review and improvement in all function areas where Control Tower interacts. Provide inputs to Product/Analytics after collaborating inputs from Manager and various stakeholders. Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations. Take initiative to design and lead cross-functional action plans that enhance service, speed, reliability, and the overall customer experience. Show more Show less