D2C Inbound Sales Associate

As an Inbound D2C Sales Associate at Electrent, your role will involve being the first point of contact for customers, handling inbound calls, chats, and product enquiries. You will play a crucial part in guiding prospects through their buying journey, ensuring a smooth and informed experience with Electrent. This position offers a fixed salary along with monthly performance incentives and a clear growth path to leading and managing the inbound sales team as the company scales. Key Responsibilities: - Handle inbound calls, chats, and enquiries professionally and empathetically. - Understand customer needs and recommend suitable Electrent solutions. - Maintain accurate records of leads, conversations, and conversions in CRM tools. - Follow up with prospects to close sales. - Coordinate with operations and support teams for seamless order fulfilment and customer service. - Provide feedback and insights from customers to enhance processes and products. - Gradually take ownership of training new team members and leading the inbound sales function. Qualifications: - 1-3 years of experience in inbound sales, telesales, or customer service (D2C experience preferred). - Strong communication skills in English and Hindi. - Ability to quickly build rapport and understand customer needs. - Self-motivated, eager to learn, and comfortable with CRM systems, chat tools, and digital platforms. - A growth mindset with the ambition to lead and manage a team in the future. In addition to a fixed salary and monthly performance-based incentive, Electrent offers you the chance to be part of a fast-growing cleantech brand with a clear career growth path to leadership roles. (Note: Company description was not explicitly provided in the job description, hence it has been omitted from the final job description),