5 Chat Tools Jobs

Description We are seeking enthusiastic and customer-oriented individuals to join our chat support team at a leading MNC in India. This role is ideal for candidates with 1-5 years of experience in customer support or those looking to build their career in a dynamic environment. Responsibilities Provide prompt and accurate responses to customer inquiries via chat support. Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction. Maintain detailed records of customer interactions and transactions in the system. Collaborate with team members and other departments to enhance the customer experience. Identify and escalate unresolved issues to the appropriate teams or supervisors. Skills and Qualifications Excellent written communication skills in English. Strong problem-solving abilities and attention to detail. Familiarity with customer support software and tools. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in using chat support platforms and basic computer skills. Package : upto 4.3 LPA 5 days working 2Ways Cab Call HR Priya: 7993037272

The role of Global Head Operations in Chat Support based in Jabalpur, Madhya Pradesh, requires a minimum of 8 years of experience in BPO/KPO, with at least 5 years in a leadership position. As the Global Head Operations, you will be responsible for managing daily floor operations, mentoring managers, ensuring compliance with SLAs, and driving team performance in a fast-paced BPO/KPO environment. Your key responsibilities will include overseeing daily chat support operations, leading and coaching team managers, ensuring SLAs, quality, and productivity goals are met, handling escalations and supporting complex queries, analyzing performance reports to drive improvements, and fostering a high-performance, accountable team culture. To excel in this role, you should have a strong understanding of KPIs, SLAs, and customer service, along with excellent communication, decision-making, and team management skills. Additionally, experience with chat tools and live monitoring systems will be advantageous. If you are a results-driven professional with a proven track record in BPO/KPO operations and leadership, this opportunity offers a competitive salary based on industry standards and a chance to lead and drive the success of our chat support teams in a dynamic and challenging environment.,

The position of Assistant Manager / Team Leader - International Chat Support in Gurugram requires handling inbound and outbound customer chats for international retail clients. You will be responsible for responding to queries, complaints, returns, and product-related issues with speed and accuracy, ensuring a high level of customer satisfaction. It is essential to maintain a positive, empathetic, and professional tone with customers at all times. Documenting customer interactions in CRM systems and collaborating with internal teams for issue resolution are key responsibilities. Adherence to service quality and performance metrics is crucial for this role. To excel in this position, you must have strong experience in International Chat Process and prior exposure to the Retail / E-commerce domain. Excellent written English communication skills are necessary, along with the ability to multitask in a fast-paced, customer-facing environment. Candidates should be comfortable working in rotational 24x7 shifts. Key Skills required for this role include proficiency in chat tools, customer engagement, international chat support, international non-voice processes, issue resolution, retail customer service, and written communication. This full-time, permanent role in the Retail industry will involve working closely with ITES/BPO/Customer Service teams. A Bachelor's Degree is the required educational qualification for this position. If you are ready to take on the challenge of providing exceptional customer support through chat interactions, this role might be the perfect opportunity for you. Job Code: GO/JC/649/2025 Recruiter Name: Madhumitha,

Job Title: Inside Sales Counsellor Location: Mumbai (Bandra West), Bangalore (Richmond Circle), Gurgaon (Sec-32) Work Days: 6 Days a week, Time: 9.30 am to 6.30 pm Salary: Upto 7LPA Website: NIIT Overview LinkedIn: NIIT LinkedIn Page Position Overview We are seeking dynamic, enthusiastic, and driven professionals for the role of Inside Sales Counsellor. The ideal candidate will play a crucial role in engaging with prospective learners, driving sales conversions, and managing the end-to-end sales lifecycle of NIIT's career-oriented programs. Key Responsibilities Lead Engagement & Follow-Up: Reach out to prospective learners through phone calls, emails, chats, and social media to share NIITs value proposition and encourage enrolment. Sales Lifecycle Management: o Interest Generation: Understand learner needs and promote suitable NIIT programs. o Product Demonstration: Present program features, benefits, and outcomes effectively to prospective learners. o Sales Closure: Successfully convert leads into enrolled learners through persuasive selling techniques. o Post-Sales Relationship Management: Foster long-term relationships with customers to ensure satisfaction and encourage referrals. Communication Management: Maintain ongoing communication with leads throughout the pre-sales and post-sales journey. CRM & Record Maintenance: Document all interactions and maintain accurate records using CRM tools to track lead status, communication, and follow-ups. Key Skills & Competencies Sales Acumen: Proven ability to understand sales cycles and drive successful closures. Target Orientation: Demonstrated capability to meet or exceed sales goals in a performance-driven environment. Customer-Centric Approach: Ability to understand learner needs and offer suitable solutions. Strong Communication & Influencing Skills: Confident and persuasive in verbal and written communication. Self-Motivated & Energetic: Positive attitude with a proactive approach towards daily tasks and challenges. Ethical Conduct: Maintains integrity and professionalism in all interactions. Additional Requirements Ability to adapt quickly in a fast-paced, goal-oriented environment. Exceptional interpersonal skills and ability to build rapport with learners. Organized, detail-oriented, and efficient in handling multiple leads. Experience with CRM platforms and digital communication tools is a plus. Education & Experience Education: Bachelors degree in any discipline. Experience: 13 years in inside sales, edtech sales, or counselling preferred. What We Offer Opportunity to be part of a reputed, industry-leading organization. Professional growth in a high-impact sales environment. Competitive compensation with performance incentives. Continuous learning and development opportunities. Join NIIT and help build the workforce of tomorrow.

We are seeking a detail-oriented and self-disciplined Interaction Specialists to join our team. In this role, you will handle email and chat communication with tenants. You will play a critical role in delivering a high standard of customer care while maintaining accurate records and ensuring timely responses. If you are passionate about delivering excellent customer service and thrive in a detail-oriented, independent work environment, we encourage you to apply and join our dynamic team. Responsibilities will include Write well-designed, testable, efficient code Respond promptly and professionally to tenant inquiries via email and chat. Handle a variety of tenant concerns, including payment inquiries, maintenance requests, and general information. Follow established guidelines and protocols to resolve tenant issues effectively. Collaborate with internal teams as needed to address complex issues. Ensure a high level of customer satisfaction through clear, empathetic, and thorough communication. Manage time effectively while handling multiple inquiries during shifts. Minimum Qualifications Experience: Minimum of 1-2 years in customer support, customer care, or a similar role, preferably in the real estate or rental market. Language Skills: Strong English reading and writing skills with excellent grammar and clarity. Attention to Detail: Ability to accurately document and follow up on all tenant communications. Independence & Discipline: Self-motivated and capable of working independently with minimal supervision. Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays as needed. Technology Skills: Proficiency in using customer support platforms, email systems, and chat tools. Preferred Qualifications If you are passionate about delivering excellent customer service and thrive in a detail-oriented, independent work environment, we encourage you to apply and join our dynamic team.