Role Overview As the Delivery Manager - BTP at SAVIC Group, you will be responsible for driving the end-to-end delivery of projects across SAP Business Technology Platform (BTP) domains Application Development, Automation, Integration, Data & Analytics, AI, Cloud Infrastructure, and DevOps. This role focuses on ensuring high-quality, timely, and cost-effective implementations while managing customer expectations, resources, risks, and compliance. You will collaborate with architects, consultants, and client stakeholders to oversee solution execution, track KPIs and measurable outcomes, standardize delivery frameworks, and ensure customer satisfaction.
Key Responsibilities
Project Delivery Oversight: Ensure all SAP BTP engagements (Application Development, Automation, Integration, Data & Analytics, AI, Cloud Infrastructure, DevOps) are delivered on time, within scope, and budget with agreed KPIs.
Resource & Capacity Management: Manage allocation of architects, developers, and consultants
across BTP domains; maintain utilization above 80%.
Application Development Delivery: Oversee delivery of solutions using SAP Build Apps, Business
Application Studio, and Fiori/UI5, ensuring adoption of best practices and measurable business
value.
Process Automation Leadership: Drive execution of SAP Build Process Automation and workflow
solutions, ensuring tangible productivity and efficiency gains.
Integration Governance: Manage delivery of SAP Integration Suite based projects (iFlows, APIs,
event-driven solutions), ensuring reusability, quality, and SLA compliance.
Data & Analytics Delivery: Lead delivery of SAP Analytics Cloud and SAP HANA Cloud solutions,
ensuring accurate modeling, high performance, and actionable insights.
AI for Business Services: Oversee delivery of SAP AI Core/Business Services and AI Agents like
Joule, ensuring innovation adoption and measurable outcomes.
Cloud Infrastructure Oversight: Govern BTP subaccounts, Cloud Foundry/Kyma runtimes, IAS/IPS
security, ensuring compliance, scalability, and cost optimization.
DevOps & Automation: Implement CI/CD pipelines, automated testing, and transport governance
(cTMS/gCTS), ensuring quality and repeatability of delivery.
Governance & Compliance: Implement delivery governance using Cloud ALM, RAID logs, risk
registers, and financial tracking.
Quality Assurance: Enforce delivery methodologies, testing standards, and customer sign-offs at
each milestone.
Budget & Cost Control: Track project costs against budgets; ensure 95% accuracy in billing and
forecasting.
Collaboration with Sales/Pre-sales: Support solutioning and proposals by validating delivery
estimates and resource plans.
Talent & Team Development: Build delivery leadership pipeline, mentor project managers, and
run quarterly competency reviews.
Customer Success: Track and improve NPS scores, manage escalations, and drive continuous
improvement in customer experience.
Knowledge Management: Ensure documentation, lessons learned, and reusable playbooks are
maintained across all BTP delivery tracks.
Team Leadership
Lead a cross-functional delivery team (project managers, architects, developers, consultants) of 20+ members. Set performance objectives, track progress, and conduct quarterly performance reviews. Ensure team skills are aligned to SAP BTP roadmap and customer requirements.
Key Performance Indicators (KPIs)
Quarterly Delivery Targets
Quarter Successful Deliveries Customer NPS (Avg)
Q1 6 8/10
Q2 6 8/10
Q3 6 8/10
Q4 6 8/10
Additional KPIs
Utilization: Maintain average resource utilization 80%.
Delivery Accuracy: 95% projects delivered on committed timelines.
Financial Health: Maintain billing realization 95% against forecast.
Quality: Zero Sev-1 escalations attributable to delivery gaps.
Knowledge Reuse: Publish 6 reusable delivery playbooks/templates annually.
Talent Development: Ensure 70% of delivery team holds SAP certifications relevant to their role.
Customer Engagement: Conduct 2 executive steering committee reviews per customer per quarter.
Risk Management: 90% of risks tracked and mitigated within SLA timelines.
Required Skills & Experience
10 15 years of experience in project/delivery management with at least 4+ years on SAP BTP programs.
Strong understanding of SAP BTP services, integration, extensibility, analytics, and automation.
Proven track record in managing multi-million-dollar engagements across industries.
Excellent leadership, conflict management, and stakeholder communication skills.
Hands-on experience with project governance tools like Cloud ALM, Jira, MS Project, or similar.
Preferred Certifications (Nice to Have)
SAP Certified: BTP Solution Architect / Integration Suite / Project Management (Activate/Agile).
PMP, PRINCE2, or SAFe certification for project/delivery governance.
Cloud certifications (Azure/AWS/GCP) in project/delivery management context.
Standard Deliverables
Delivery governance decks, RAID logs, risk registers, financial reports.
Project execution plans, sprint velocity reports, and milestone trackers.
Status dashboards (Cloud ALM/Jira), lessons learned, and closure reports.
Customer success reports including NPS scores and improvement actions.
Review Cadence
Weekly: Project status and risk review.
Monthly: Utilization, billing, and delivery health review.
Quarterly: Strategic delivery KPIs and customer feedback review.
Qualification: Bachelors or Masters degree in Computer Science,
Total Experience: 8-10 years
