Cybersecurity / Risk Management Professional

Cybersecurity, third-party risk management -client audit role.

Department overview:

The Customer Experience Team, a new shared capability within Market Intelligence, partners closely with Sales, account management, and product to deliver a differentiated customer experience. This group enables our revenue team by overseeing customer success, revenue operations, and implementation of commercial technology. This includes Salesforce, alignment to targets in strategic growth areas, and empowerment of accelerated growth and delivery by putting the customer at the core of everything we do driving a full customer experience that differentiates us from our competitors.

The Proposal & Customer Assessment Team, within Revenue Operations & Transformation, plays a crucial role in driving new revenue generation and ensuring superior customer satisfaction. The team supports key workflows such as RFPs, due diligence, risk assessments, client audits, and other customer inquiries, by providing high-quality proposals and relevant information throughout the pre- and post-sales cycles. Serving a diverse range of clients across various geographies, the team is committed to a client-first mindset, forging strong partnerships and delivering exceptional results.

Position Summary:

• Track and maintain a central repository of all the issues, findings, and gaps identified by customers during due diligence and audits.
• Collaborate with product, technology, and functional teams to identify the best possible way to remediate client-identified gaps and answer client inquiries.
• Coordinate preparation, execution, and delivery of formal responses.
• Track and report weekly, biweekly, and monthly statistics on the open, remediated, and in-progress issues to the leadership and senior stakeholders.
• Foster positive relationships with customers, maintain open and transparent communication with the customer throughout the process, acknowledge receipt of audit findings and provide regular updates on progress.
• Develop a deep understanding of product solutions and platforms for effective communication. Maintain awareness of internal controls and audit/due diligence trends to ensure the process remains effective.
• Maintain thorough documentation of the entire audit findings process, including correspondence with the customer, supporting documentation provided, and actions taken to address issues or concerns.
• Lead Cross-Functional Programs & Projects: Oversee key milestones and activities; communicate program details, project risks, and mitigations to leadership, ensuring timely project completion.
• Develop and Manage Project Plans & Reporting: Create project plans, tools, reports, and narratives for identified programs. Re-prioritize based on impact and effort and provide tactical support for implementation.

Education and experience:

• Bachelors degree in a related field, with 8+ years of project management and execution experience.
• Familiarity with CISA, ISO Standards, NIST, and SOC standards.
• Proven track record in project delivery with excellent communication, time management, organizational, presentation, and stakeholder management skills.
• Demonstrated success in planning, directing, and implementing multiple, complex projects concurrently.
• Ability to set priorities independently and meet deadlines in a fast-paced environment.
• Experience working in a collaborative environment, building strong relationships at all organizational levels, and effectively working with diverse styles, skills, and cultures.

Personal competencies:

• Exceptional communication and interpersonal skills, able to engage and influence stakeholders at all levels with flexibility and negotiation expertise to drive optimal outcomes.
• Strong analytical and problem-solving abilities, skilled in assessing complex data and developing actionable strategies.
• Self-motivated with a keen eye for detail, ensuring high-quality execution in all tasks.
• Highly proficient in managing multiple projects simultaneously, demonstrating adaptability as priorities shift, and showing creativity and perseverance in problem-solving.
• Demonstrates consistent creativity and initiative across all tasks and projects.
• Fosters strong collaborative relationships with internal teams, enhancing synergy and teamwork.