Customer Support(International)

Job Title: Customer Support Executive (International Voice/Non-Voice)

Location: Gurugram
Experience Required: Minimum 1+ Years (International Process)
Employment Type: Full-time
Shift: UK

Job Summary:

We are seeking a motivated and customer-focused professional with proven international customer support experience. The ideal candidate will have strong communication skills, problem-solving ability, and a passion for delivering exceptional customer experiences across global markets.

Key Responsibilities:

• Handle customer queries and issues via calls, emails, or chat for international clients.
• Provide accurate information and timely resolutions while maintaining service quality standards.
• Manage customer escalations effectively with empathy and professionalism.
• Document customer interactions, feedback, and resolutions in CRM tools.
• Collaborate with internal teams to resolve technical or service-related concerns.
• Achieve KPIs including customer satisfaction, first call resolution, and response time.
• Maintain up-to-date knowledge of company products, services, and policies.

Key Requirements:

• Bachelor’s degree or equivalent qualification.
• Minimum 1 year of experience in international customer support (voice or non-voice process).
• Excellent verbal and written communication skills in English.
• Ability to handle global customers with cultural sensitivity and patience.
• Strong problem-solving and multitasking skills.
• Proficiency in MS Office and CRM tools.
• Willingness to work in rotational shifts, including night shifts.

Preferred Skills:

• Experience with international BPO/outsourcing processes.
• Knowledge of ticketing tools like Zendesk, Freshdesk, or Salesforce.
• Customer-centric approach with strong interpersonal skills.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunity to work with global clients.
• Growth and learning opportunities within a dynamic environment.
• Supportive and inclusive work culture.

Job Type: Full-time

Pay: ₹400,000.00 - ₹550,000.00 per month

Work Location: In person

Speak with the employer
+91 9871329791