Customer Support Team leader

SOLARA – We Are Hiring!

Position:

Experience Required:

Location:

Department:

Job Summary:

Customer Support Team Leader

Key Responsibilities:

• Lead, supervise, and motivate the customer support team
• Monitor daily operations, performance, and productivity
• Handle escalated customer complaints with timely resolution
• Track KPIs and prepare performance reports
• Conduct team meetings, coaching, and performance reviews
• Ensure adherence to company policies and service standards
• Coordinate with Sales, Operations, and Tech teams
• Identify training needs and drive continuous improvement

Required Skills & Experience:

• Minimum

  5 years of relevant experience

  in Customer Support

• 3 years of experience

  in a Team Leader/Lead role
• Strong communication, people management, and problem-solving skills
• Experience with CRM tools, ticketing systems, and MS Office
• Ability to meet SLAs and performance targets

Fill the Google Form : https://forms.gle/QtbduJ18AaJvbTaV7

Apply Now:

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