Customer Support Specialist

Company Description

YoCharge is a digital platform designed to enable smart charging for electric vehicles. The platform supports Charge Point Operators in launching, managing, and scaling their EV charging businesses. YoCharge empowers clients by providing innovative solutions to streamline operations and improve efficiency. Through its services, YoCharge contributes to the growth of sustainable mobility and green energy solutions.

Role Description

This is a full-time, on-site role located in Udaipur for a Customer Support Specialist. The Customer Support Specialist will handle customer inquiries, resolve technical issues, and ensure exceptional service standards are maintained. The role includes providing technical support, assisting with troubleshooting, and fostering a positive customer experience through strong interpersonal communication. Daily responsibilities involve analyzing customer needs, resolving issues in a timely manner, and maintaining records of customer interactions and solutions.

Qualifications

• Strong expertise in Customer Support and a proven ability to ensure Customer Satisfaction
• Excellent Interpersonal Skills to communicate effectively and build positive relationships with customers
• Proficiency in Technical Support and troubleshooting technical issues related to services or products
• Sound Analytical Skills to assess situations and provide effective solutions
• Strong problem-solving skills and customer service orientation
• Ability to work collaboratively as part of a team and independently
• Prior experience in the EV industry or a similar technology-based service domain is a plus
• Bachelor's degree or relevant experience in customer service