Customer Support Specialist

Company Description

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Role Description

We are seeking a full-time Customer Support Specialist for an on-site role at our Noida location. The candidate will be responsible for addressing customer inquiries, resolving product or service-related issues, maintaining positive customer relationships, and providing technical support. Additional responsibilities include ensuring customer satisfaction through effective communication and problem-solving.

Qualifications

• Customer Support and Customer Satisfaction skills to effectively address and resolve customer needs.
• Interpersonal Skills to build and maintain positive relationships with clients and team members.
• Technical Support expertise to assist customers with product or service-related technical issues.
• Analytical Skills to assess problems, identify solutions, and implement effective resolutions.
• Excellent communication skills, both written and verbal, for clear and professional interactions.
• Ability to work independently and provide solutions in a timely manner.
• Prior experience in customer service or a similar role is a plus.
• Bachelor's degree or equivalent professional experience is preferred.