Customer Support Specialist (Technical)

Company Description

Dentira is one of the fastest-growing, profitable healthcare startups that is revolutionizing clinic operations across multiple countries. Our flagship product transformed dental procurement by introducing the world’s first real-time price and product comparison engine for dental supplies in the US, Canada, Australia, and New Zealand. Building on this success, our latest innovation, the Lab Platform, streamlines case creation and management by seamlessly connecting clinics, intraoral scanners, and dental labs. We are also pioneering the use of advanced AI technologies to tackle complex challenges like Automatic Invoice Reconciliation, procedure cost prediction etc that can be applied across various healthcare verticals that we cater to. As we continue to expand, we are actively exploring adjacent verticals and new avenues for growth while strengthening our presence in existing ones. Our ambitious goal is to achieve over 10X growth within the next 3 years. We are seeking a Technical Support Engineer who’s ready to take on their next challenge. You’ll be responsible for the full customer life cycle, from the point of integration to becoming a lifetime partner. We are looking for a stand-out relationship-builder who can maintain an upbeat attitude in the face of adversity. Join us as we continue to redefine the healthcare supply landscape.

Role Description

This is a full-time remote role for a Technical Support Engineer at Dentira. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and offering exceptional customer support on a daily basis.

Qualifications

• Graduate in Computer Science.
• Prior experience in technical support or debugging-focused projects/internships.
• Ability to read and understand code (for troubleshooting and deployment support)
• Hands-on experience with tools like Jira, MongoDB, and Postman
• Strong understanding of REST APIs and NoSQL databases (non-negotiable)
• Proficiency in Microsoft Excel – including VLOOKUP and Pivot Tables
• Strong written and verbal communication skills to handle both technical and non-technical customers
• Proactively identify customer needs and potential issues
• Monitor customer usage to provide insights and support product adoption
• Troubleshoot and resolve technical problems promptly and professionally

Responsibilities

• You’ll combine technical expertise with customer-facing skills to support and innovate for Dentira customer
• Onboard customers, proactively identify customer needs and potential issues
• Monitor customer usage and provide insights to improve product adoption and value
• Provide technical guidance and support to customers, addressing their technical questions and issues
• Troubleshoot and resolve technical problems, ensuring smooth product implementation and usage