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Customer Support Specialist

Customer Support Specialist

Glorious Hr Services

1 - 6 years

3 - 5 Lacs

nagpur maharashtra india

Posted:4 hours ago| Platform: Foundit logo

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Skills Required

customer service problem solving customer interactions crm

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities

Handle customer queries through inbound/outbound calls in an international process.
Provide accurate information and resolve customer concerns in a professional manner.
Maintain a high level of customer satisfaction by delivering quality service.
Meet daily/weekly performance targets related to call quality and productivity.
Document customer interactions and follow standard operating procedures.
Collaborate with the team to meet process KPIs and ensure smooth workflow.

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