Customer Support Specialist

Key Responsibilities:

• Call and assist customers who report issues with their vehicles (mechanical, electrical, or software-related).
• Provide accurate information and solutions regarding warranty coverage, claims, and service processes.
• Coordinate with service centers, mechanics, or technical teams to ensure timely resolution of customer problems.
• Raise and track warranty claims, ensuring all documentation is accurate and complete.
• Offer first-level technical troubleshooting guidance based on customer feedback.
• Follow up with customers until the issue is resolved and ensure high satisfaction.
• Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
• Escalate complex cases to higher technical support or warranty teams when necessary.
• Stay updated with latest vehicle technologies, company policies, and warranty terms.

Eligibility Criteria:

• Education: Minimum Graduate (any stream); preference to candidates with automotive or technical background.
• Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.
• Language: Proficiency in Hindi and English; other regional languages are a plus.
• Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.