Customer Support Specialist

Job Summary :

Customer Support Specialist

Key Responsibilities:

• Provide timely and professional customer support via email, chat, and phone.
• Understand customer concerns quickly and offer appropriate solutions.
• Maintain high levels of customer satisfaction through effective communication and resolution.
• Collaborate with internal teams to escalate and resolve complex issues.
• Document customer interactions and feedback to improve support processes.
• Work within defined SLAs and ensure consistent performance.
• Identify and share insights from customer interactions to improve products and services.

Key Skills & Requirements:

• 2–6 years of experience in customer support roles.
• Strong proficiency in email, chat, and voice-based support.
• Excellent communication skills—both written and verbal.
• Ability to multitask and prioritize follow-ups.
• Demonstrated ability to empathize with customers and offer constructive resolutions.
• Strong team player with a collaborative mindset.
• Notice: 0 to 15 days of notice period
• Location: Neelankarai ECR, Chennai. Work from office only