Customer Support Specialist

full-time, on-site Customer Support Execution role

day-to-day customer support operations

hands-on, detail-oriented, and execution-focused

• Respond to customer queries via chat, email, and support tools with speed and clarity
• Resolve day-to-day issues related to user accounts, check-ins, subscriptions, payments, and partner interactions
• Identify recurring issues and work closely with internal teams to improve processes and reduce friction
• Maintain high service standards through consistent follow-ups and clear communication
• Document issues, resolutions, and feedback to improve support playbooks and workflows
• Ensure customers feel heard, supported, and confident using Advice.fit
  

• Experience in

  customer support or operations execution

  , preferably in a tech or consumer-facing product
• Strong

  communication and interpersonal skills

  with a calm, customer-first approach
• Ability to

  troubleshoot issues practically

  , even with limited information
• Strong

  attention to detail and follow-through

• Comfortable working in a fast-paced, on-site team environment
• Prior experience with support tools, ticketing systems, or customer operations is a plus