Customer Support Specialist

Full job description

Job Title:

Customer Support Executive – Fintech Industry

Location:

Golf Course Extension Road, Sector 66, Gurugram (Head Office)

Salary:

₹25,000 – ₹35,000 per month

Experience:

3–5 Years (Customer Support / Voice Process experience in Fintech Industry mandatory)

Languages Required:

Hindi & English (Fluent verbal and written communication)

About Company:

The Company is a fast-growing company operating in the Fintech sector, offering innovative financial solutions to customers and partners. We are looking for experienced professionals to join our customer experience team.

Role Overview:

We are hiring an energetic and empathetic Customer Support Executive – Fintech to manage inbound and outbound calls, resolve customer queries, and ensure a superior customer experience. The role involves handling financial product–related queries and delivering professional service aligned with our high standards.

Key Responsibilities

• Handle inbound and outbound calls to address customer queries and service requests related to fintech products.
• Provide accurate product information, resolve issues, and escalate complex cases when necessary.
• Maintain high customer satisfaction through prompt, courteous, and effective service.
• Keep detailed records of customer interactions and update CRM systems.
• Follow up with customers to ensure issues are resolved and feedback is collected.
• Achieve defined KPIs (response time, resolution time, customer satisfaction scores).
• Collaborate with internal teams to improve processes and service quality.
• Ensure compliance with company policies, data protection, and regulatory standards.

Candidate Profile & Skills

• Graduate (any stream); Finance/Commerce background preferred.
• 3–5 years of customer support / calling / voice process experience in Fintech or BFSI industry.
• Excellent verbal and written communication skills in Hindi & English.
• Strong customer service orientation with problem-solving ability.
• Good knowledge of fintech products, financial terms, and customer handling etiquette.
• Proficient in MS Office and CRM tools.
• Positive attitude, patience, and ability to handle high-volume calls.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with an innovative fintech leader.
• Structured career growth and skill development programs.

How to Apply:

Please send your resume to the WhatsApp number given below do not call

msg on this What'sApp number: 9871513330 Akanksha

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• In which company are you working from the FinTech Industry?
• How much you rate yourself in 0/10 in English communication skills?
• What is your In Hand Salary per month?
• Are you a Immediate Joiner?

Experience:

• Customer Support Executive: 1 year (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person