Customer Support Specialist

We're Hiring: Customer Support Specialist (Full-Time, Bangalore) At Arogyam Ayurveda, were building Indias most trusted Ayurvedic wellness brandone breakthrough at a time. Founded by Dr. Arun Tyagi, a leading expert in Ayurvedic medicine, Arogyam has helped over 200,000+ people transform their health through the ancient philosophy of Ayurveda. Now, as we launch our D2C rocketship starting with our hero product, The Obesity Killer Kit—we're looking for a high-performance Customer Support Specialist to join us at the ground floor. What You’ll Do This is not your typical support job. You're not just answering queries—you’re becoming a weight loss coach , trusted guide , and problem-solver for people trying to transform their lives. You’ll be responsible for: Delivering white-glove support : Timely, respectful, and knowledgeable guidance via WhatsApp, calls, and email. Every customer should feel they’re speaking to an expert who cares. No templated replies—real, empathetic conversations that move people forward . Handling both pre-purchase inquiries (e.g., product fit, pricing, doubts) and post-purchase coaching (e.g., usage guidance, adherence, result tracking). Being the voice of our customers internally - sharing their needs, confusion, and feedback with the product team. Managing follow-ups, tracking progress, and escalating medical concerns when needed. What We’re Looking For Language skills: Native fluency in ENGLISH and HINDI is a must. Fluency in other languages will be a huge plus. Prior Experience: We do not have any prior experience requirement. Everyone is welcome to apply as long as they meet the following three criteria: Curious by default – You should want to understand the customer, the science, and the process—not just “reply.” Disciplined and reliable— You’ll manage daily follow-ups, health logs, and chats. We don’t micromanage; we expect ownership. Quick learner – You’ll be trained by the best in the business. We’ll equip you with scripts, science, and psychology—but you’ll need to pick it up fast and keep evolving. Work Schedule Work Timings – 9:30AM to 6:30PM 5 days from our office 1 day remote (Saturday) Full-time only About Us Arogyam Ayurveda is a 12-year-old Ayurvedic institution based in Jodhpur, founded by Dr. Arun Tyagi (M.D. Ayurveda). We are now entering our next phase: building and scaling our D2C arm, led by Nishreyas Aruni and Naman Sharma, ex-startup operators with deep experience in the D2C space. You’ll be trained personally by folks who’ve led successful brands in the past. This is your chance to learn high-performance customer ops from scratch. Our Operating Philosophy We’re a sports team, not a family . We expect performance, continuous improvement, and accountability. This means: Clear expectations Fast feedback No place for mediocrity We don’t do fake harmony—we do real outcomes. But if you're ambitious, coachable, and driven—this will be the most fulfilling place you've ever worked . How to Apply Apply through the link above or drop a mail to nishreyas@arogyamhealth.in with your CV. Let’s build something meaningful together!