Customer Support Specialist

We're Hiring: Customer Support Specialist (Full-Time, Bangalore)

At Arogyam Ayurveda, were building Indias most trusted Ayurvedic wellness brandone breakthrough at a time. Founded by Dr. Arun Tyagi, a leading expert in Ayurvedic medicine, Arogyam has helped over 200,000+ people transform their health through the ancient philosophy of Ayurveda.

Customer Support Specialist

What You'll Do

weight loss coach

You’ll be responsible for:

• Delivering

  white-glove support

  : Timely, respectful, and knowledgeable guidance via chat, calls, and email. Every customer should feel they’re speaking to an expert who cares. No templated replies—real, empathetic conversations that move people forward.
• Handling both

  pre-purchase inquiries

  (e.g., product fit, pricing, doubts) and

  post-purchase coaching

  (e.g., usage guidance, adherence, result tracking).
• Being the voice of our customers internally - sharing their needs, confusion, and feedback with the product team.
• Managing follow-ups, tracking progress, and escalating medical concerns when needed.
• Those who have handled customer interaction over calls in the past will be preferred.

What We’re Looking For

Language skills:

Prior Experience:

• Curious by default

  – You should want to understand the customer, the science, and the process—not just “reply.”

• Disciplined and reliable—

  You’ll manage daily follow-ups, health logs, and chats. We don’t micromanage; we expect ownership.

• Quick learner

  – You’ll be trained by the best in the business. We’ll equip you with scripts, science, and psychology—but you’ll need to pick it up fast and keep evolving.

Work Schedule

• Work Timings – 9:30AM to 6:30PM
• Full-time only

About Us

Arogyam Ayurveda is a 13-year-old Ayurvedic institution based in Jodhpur, founded by Dr. Arun Tyagi (M.D. Ayurveda). We are now entering our next phase: building and scaling our D2C arm, led by Nishreyas Aruni and Naman Sharma, ex-startup operators with deep experience in the D2C space.

You’ll be trained personally by folks who’ve led successful brands in the past. This is your chance to learn high-performance customer ops from scratch.

Our Operating Philosophy

sports team, not a family

We expect performance, continuous improvement, and accountability. This means:

• Clear expectations
• Fast feedback
• No place for mediocrity

most fulfilling place you've ever worked

How to Apply

nishreyas@arogyamhealth.in

Let’s build something meaningful together!