Customer Support Specialist

As a Call Center Representative, you will be responsible for promptly responding to calls and resolving queries as needed. Developing objectives for the call center's day-to-day activities will be part of your role. You will maintain the call log, responses, abandoned calls, agents" responses, and the number of calls attended. Your performance will be evaluated annually or on an as-needed basis. Key Responsibilities: - Answer all incoming calls and route them to the appropriate department/employee - Provide information on procedures, packages, specialties, timings of consultants, etc. - Organize and maintain forms and office stationery for front desk activities - Ensure all standard protocols set by the organization are maintained - Drive online appointments and promote marketing campaigns as directed - Maintain and improve quality results by adhering to standards and guidelines - Update job knowledge by studying new product descriptions and participating in educational opportunities Qualifications Required: - Customer service experience of at least 1 year preferred - Proficiency in English preferred Please note that this is a full-time, permanent position suitable for fresher candidates. If you are an immediate joinee, your application will be given preference.,