1 - 3 years
4 - 7 Lacs
Posted:-1 days ago|
Platform:
Work from Office
Full Time
Handle inbound and outbound calls, emails, and chat support to resolve customer inquiries in a timely and professional manner. • Guide customers through our services, health tests, and treatment offerings. • Schedule appointments, follow-ups, and coordinate with internal departments for smooth service delivery. • Manage and resolve customer complaints with empathy and clarity, ensuring customer satisfaction. • Maintain records of customer interactions and update CRM systems accurately. • Provide information related to health reports, tests, payment queries, and general concerns. • Collaborate with sales, operations, and medical teams to resolve complex issues. • Stay updated on company products, services, policies, and industry regulations
Bachelors degree in any discipline (Science or Healthcare background preferred). • 1–3 years of experience in a customer service role, preferably in healthcare, diagnostics, or health tech. • Excellent verbal and written communication skills in English (regional languages like Kannada/Hindi are a plus). • Strong problem-solving skills and a customer-first attitude. • Familiarity with CRM tools and customer support software. • Ability to remain calm under pressure and handle sensitive health related queries with discretion
Happiest Health Systems
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