Customer Support Representative/Application Support Analyst

As a Customer Support Representative/Application Support Analyst at Enverus, you will be at the forefront of empowering the global quality of life by making energy affordable and accessible to the world. Enverus is the most trusted energy-dedicated SaaS company, revolutionizing the energy industry with innovative solutions that reshape how energy is consumed and managed. By providing anytime, anywhere access to analytics and insights, you will assist customers in making better decisions for clean, affordable energy in communities worldwide. **Key Responsibilities:** - Provide front-line support for software applications via email or web form within organization-level agreements, with the option for phone and virtual screen share. - Document all relevant information related to customer requests systematically. - Educate customers on maximizing the value of our suite of products. - Build strong rapport with customers to drive high satisfaction levels. - Collaborate with team members, actively participate in discussions, and follow department and Enverus processes. - Investigate data and product-related issues, escalating as needed and thoroughly documenting information for resolution. - Deliver client feedback to appropriate teams to enhance product value. - Regular and predictable attendance for the designated shift, including rotating holiday support. **Qualifications Required:** - Enjoy working with people and possess a patient demeanor, comfortable with all demographics. - Strong organizational, analytical, and interpersonal skills, including listening, asking questions, demonstrating empathy, and caring. - Self-disciplined, resourceful, proactive, and productive in a fast-paced environment. - Excellent written and verbal communication skills in English. - Ability to work under pressure, think proactively, and handle quick context changes. - Proficiency in resolving conflicts professionally and contributing effectively in team environments. - Bachelor's Degree with 3+ years of experience in application support roles or client-facing positions. - Advanced understanding of Microsoft Applications, especially Excel. - Knowledge of CRM systems like Salesforce and exposure to Jira, Microsoft Teams, and Confluence will be advantageous. Join Enverus to be a part of creating a brighter, more sustainable tomorrow and contribute to powering the global quality of life through your role as a Customer Support Representative/Application Support Analyst.,