Customer Support Representative

Job Title: Customer Support Executive UK Process Company: Sparta Telecom Location: Janakpuri, New Delhi (Nearest Metro: Dabri Mor) Qualification : Graduate    Shift Timings: 2:30 PM 11:30 PM Working Days: 5.5 Days a Week Salary Range: 30,000 50,000   About Us: Sparta Telecom is a UK-based telecom service provider, offering broadband and telecommunication solutions with a strong focus on exceptional customer service and technical assistance.   Job Responsibilities:   Handle inbound and outbound calls for UK-based customers.   Assist customers with queries, complaints, and service requests related to telecom services.   Troubleshoot basic technical issues and provide timely resolutions.   Maintain accurate records of customer interactions in CRM.   Escalate complex cases to relevant departments as needed.   Ensure high levels of customer satisfaction through professional and empathetic communication.   Requirements:   Minimum 2 years of experience in customer support (UK process preferred).   Strong verbal communication skills in English.   Basic technical knowledge of telecom services (Internet, broadband, routers).   Familiarity with CRM software and call handling tools.   Ability to work in evening shifts.   Perks & Benefits:   Attractive salary with performance incentives.   Drop facility and dinner provided.   Opportunity to work with a reputed UK-based organization.