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5 Job openings at Cove & Lane
Retail Customer Service Associate

Bengaluru, Karnataka

0 years

INR 2.4 - 3.0 Lacs P.A.

On-site

Full Time

Key Responsibilities: Customer Interaction: Answer customer questions about products, pricing, and store policies in person, over the phone, or through online chat. Actively listen to customer concerns and address issues promptly and professionally. Resolve customer complaints and find solutions to ensure satisfaction. Process returns and exchanges according to company guidelines. Assist with product demonstrations and provide detailed information about features and benefits. Sales Support: Promote current sales and promotions to customers Upsell and cross-sell products based on customer needs Assist with checkout process, including handling payments and wrapping purchases Operational Tasks: Maintain knowledge of current product inventory and stock levels Keep the sales floor clean and organized Assist with visual merchandising and product displays Utilize point-of-sale system to process transactions accurately Update customer information in the database as needed Required Skills and Qualifications: Excellent Communication Skills: Strong verbal and written communication to effectively interact with customers and address inquiries Customer Service Focus: Passion for providing exceptional customer service and building positive relationships Problem-Solving Skills: Ability to identify customer issues, troubleshoot solutions, and resolve complaints efficiently Product Knowledge: Thorough understanding of the store's product line and features Basic Computer Skills: Proficiency in using point-of-sale systems and customer databases Teamwork: Ability to collaborate effectively with other retail associates and management Adaptability: Flexibility to work various shifts, including weekends and holidays, and adjust to changing priorities Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person Expected Start Date: 01/08/2025

Retail Customer Service Associate

Bengaluru

0 years

INR 2.4 - 3.0 Lacs P.A.

On-site

Full Time

Key Responsibilities: Customer Interaction: Answer customer questions about products, pricing, and store policies in person, over the phone, or through online chat. Actively listen to customer concerns and address issues promptly and professionally. Resolve customer complaints and find solutions to ensure satisfaction. Process returns and exchanges according to company guidelines. Assist with product demonstrations and provide detailed information about features and benefits. Sales Support: Promote current sales and promotions to customers Upsell and cross-sell products based on customer needs Assist with checkout process, including handling payments and wrapping purchases Operational Tasks: Maintain knowledge of current product inventory and stock levels Keep the sales floor clean and organized Assist with visual merchandising and product displays Utilize point-of-sale system to process transactions accurately Update customer information in the database as needed Required Skills and Qualifications: Excellent Communication Skills: Strong verbal and written communication to effectively interact with customers and address inquiries Customer Service Focus: Passion for providing exceptional customer service and building positive relationships Problem-Solving Skills: Ability to identify customer issues, troubleshoot solutions, and resolve complaints efficiently Product Knowledge: Thorough understanding of the store's product line and features Basic Computer Skills: Proficiency in using point-of-sale systems and customer databases Teamwork: Ability to collaborate effectively with other retail associates and management Adaptability: Flexibility to work various shifts, including weekends and holidays, and adjust to changing priorities Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person Expected Start Date: 01/08/2025

Retail Customer Service Associate

karnataka

0 - 4 years

INR Not disclosed

On-site

Full Time

As a Customer Service Associate in this role, you will be responsible for interacting with customers in a courteous and professional manner. Your duties will include answering customer inquiries about products, pricing, and store policies both in person, over the phone, and through online chat. It is essential to actively listen to customer concerns, promptly address issues, and strive to provide satisfactory solutions to any complaints that may arise. Additionally, you will be expected to process returns and exchanges following company guidelines and assist in product demonstrations by providing detailed information on features and benefits. In terms of sales support, you will play a vital role in promoting current sales and promotions to customers. Understanding customer needs will be key as you upsell and cross-sell products effectively. Operational tasks will also be part of your responsibilities, including maintaining up-to-date knowledge of product inventory, keeping the sales floor organized and clean, assisting with visual merchandising, and utilizing the point-of-sale system to process transactions accurately. Furthermore, updating customer information in the database as necessary will also be required. To excel in this position, you should possess excellent communication skills, both verbally and in writing, to interact effectively with customers. A strong customer service focus, problem-solving abilities, product knowledge, basic computer skills, teamwork spirit, and adaptability are also crucial. This full-time role offers health insurance benefits and requires working day shifts in person. The expected start date for this position is 01/08/2025.,

Customer Support Representative - Exp in Shopify Website

Bengaluru, Karnataka

0 years

INR 3.0 - 3.6 Lacs P.A.

On-site

Full Time

Dear Candidates, Roles & Responsibilities Answer customer inquiries via phone, email, or chat. Provide accurate information about products and services. Resolve customer complaints promptly and professionally. Process orders, returns, and exchanges efficiently. Document customer interactions and maintain records. Collaborate with team members to ensure consistent service. Follow up with customers to ensure issue resolution. Identify and escalate complex issues to the appropriate team. Provide feedback to management on recurring issues. Stay updated on product knowledge and company policies. Requirements & Skills Proven experience as a Customer Service Representative or similar role. Excellent communication and interpersonal skills. Strong problem-solving abilities and patience. Proficiency in CRM software and Microsoft Office Suite (Especially Shopify Website) Ability to multitask and manage time effectively. High school diploma or equivalent is required. Experience in customer support environment is a plus. Positive attitude and a passion for helping others. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person Application Deadline: 25/07/2025 Expected Start Date: 01/08/2025

Accounts Executive - Garments

Yeshwanthpur, Bengaluru, Karnataka

0 years

INR 3.0 - 4.8 Lacs P.A.

On-site

Full Time

Financial Record Keeping: Maintaining accurate ledgers and financial records related to sales, purchases, inventory, and expenses. Processing invoices, receipts, and payments in a timely manner. Performing bank reconciliation and ensuring proper cash management. Inventory Management: Tracking raw material inventory, finished goods, and work-in-progress. Coordinating with production teams to ensure accurate stock updates and reporting. Analyzing inventory levels to identify potential issues and optimize stock management. Sales and Customer Accounting: Generating sales invoices and managing customer accounts receivable. Following up on outstanding payments and resolving customer billing discrepancies. Analyzing sales trends and preparing sales reports for management. Vendor Management: Processing vendor invoices and managing accounts payable. Negotiating payment terms with suppliers and ensuring timely payments. Monitoring vendor performance and identifying potential cost savings opportunities. Tax Compliance: Ensuring compliance with GST regulations, including filing returns and maintaining necessary records. Calculating and managing TDS deductions. Reporting and Analysis: Preparing monthly, quarterly, and annual financial statements. Analyzing financial data to identify trends and provide insights to management. Creating budgets and forecasts for future operations. Internal Controls: Implementing and maintaining internal control procedures to safeguard company assets. Performing regular reconciliations and audits to ensure accuracy of financial data. Required Skills and Qualifications: Bachelor's degree in Commerce, Accounting, or a related field Proficiency in accounting software (e.g., Tally ERP) Strong understanding of GST regulations and other relevant tax laws Excellent analytical and problem-solving skills Detail-oriented with high accuracy in data entry and record keeping Ability to work independently and meet deadlines Strong communication skills to collaborate with different departments within the company Languages Know : Excellent in English & Hindi speaking Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Schedule: Day shift Work Location: In person Application Deadline: 07/02/2025

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