Customer Support Representative

Job Description

Job Title: Customer Support Representative (Non Vice Process) Location: On-site Employment Type: Full-Time Work Environment: 24/7 Rotational Shifts Job Overview: We are seeking enthusiastic and customer-focused Chat Support Executives to join our growing team. In this role, you will be responsible for handling customer inquiries via chat in a professional, accurate, and timely manner. This is an exciting opportunity for individuals who are passionate about delivering excellent service and want to build a long-term career in customer support. Key Responsibilities: Respond to customer queries through chat support with clarity, empathy, and professionalism. Deliver prompt, accurate, and effective solutions to customer issues and requests. Maintain a positive, problem-solving approach to each interaction. Adhere to communication protocols, internal policies, and quality standards. Manage multiple chat conversations simultaneously while maintaining high accuracy. Document customer interactions and escalate unresolved queries when necessary. Work in rotational shifts including night shifts in a 24/7 support environment. Eligibility Criteria: Excellent communication skills in English (written and verbal). Strong command of grammar and sentence construction. Minimum qualification: 12th grade (Higher Secondary Certificate) or equivalent. Candidates must be available to work full-time without academic commitments. Willingness to work on-site at the designated location. Comfortable with rotational shifts, including night shifts in a 24/7 environment. Ability to handle customer queries with patience and accuracy. Comfortable in a fast-paced, multitasking work setting. Benefits Offered: 5-day work week with rotational week-offs. Free cab service for shifts night shifts Subsidized meals available on-site. Night shift allowance Comprehensive health insurance and medical benefits for employees. Why Join Us? Be part of a fast-growing customer support team with strong growth prospects. Gain valuable experience in client interaction and problem-solving. Work in a professional and inclusive work culture. Enjoy benefits that support your well-being and work-life balance. Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Rotational shift Weekend availability Supplemental Pay: Commission pay Performance bonus Shift allowance Application Question(s): Are you in Ahmedabad??, as this opportunity are for localites Language: English (Required) Work Location: In person