Customer Support Representative

Job Title: Customer Support Representative (Non Vice Process)

Location: On-site
Employment Type: Full-Time
Work Environment: 24/7 Rotational Shifts

Job Overview:

We are seeking enthusiastic and customer-focused Chat Support Executives to join our growing team. In this role, you will be responsible for handling customer inquiries via chat in a professional, accurate, and timely manner. This is an exciting opportunity for individuals who are passionate about delivering excellent service and want to build a long-term career in customer support.

Key Responsibilities:

• Respond to customer queries through chat support with clarity, empathy, and professionalism.
• Deliver prompt, accurate, and effective solutions to customer issues and requests.
• Maintain a positive, problem-solving approach to each interaction.
• Adhere to communication protocols, internal policies, and quality standards.
• Manage multiple chat conversations simultaneously while maintaining high accuracy.
• Document customer interactions and escalate unresolved queries when necessary.
• Work in rotational shifts including night shifts in a 24/7 support environment.

Eligibility Criteria:

• Excellent communication skills in English (written and verbal).
• Strong command of grammar and sentence construction.
• Minimum qualification: 12th grade (Higher Secondary Certificate) or equivalent.
• Candidates must be available to work full-time without academic commitments.
• Willingness to work on-site at the designated location.
• Comfortable with rotational shifts, including night shifts in a 24/7 environment.
• Ability to handle customer queries with patience and accuracy.
• Comfortable in a fast-paced, multitasking work setting.

Benefits Offered:

• 5-day work week with rotational week-offs.
• Free cab service for shifts night shifts
• Subsidized meals available on-site.
• Night shift allowance
• Comprehensive health insurance and medical benefits for employees.

Why Join Us?

• Be part of a fast-growing customer support team with strong growth prospects.
• Gain valuable experience in client interaction and problem-solving.
• Work in a professional and inclusive work culture.
• Enjoy benefits that support your well-being and work-life balance.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Rotational shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Shift allowance

Application Question(s):

• Are you in Ahmedabad??, as this opportunity are for localites

Language:

• English (Required)

Work Location: In person