Customer Support Representative

Job Location: Ahmedabad, Gujarat

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one

You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You’ll

Answer incoming communications from customers

Connect and resolve issues with customers using written communication only

What You Bring to the Role

1 year or more customer service experience – Freshers welcome to apply

Great written communication skills including grammar and spelling

High School Diploma

Computer savvy

Flexibility to work in a 24/7 environment

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership

Diverse and community minded organization

Career-growth and lots of learning opportunities for aspiring minds

And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

Job Types: Full-time, Permanent, Fresher

Benefits:

• Food provided
• Provident Fund
• Schedule:
• Rotational shift
• Weekend availability
• Supplemental Pay:
• Joining bonus
• Performance bonus
• Shift allowance

Are you comfortable with Rotational Shift ? (Cab facility is provided for Night shift)

Job Types: Full-time, Permanent

Pay: ₹10,758.81 - ₹38,500.00 per month

Benefits:

• Commuter assistance
• Paid sick time
• Provident Fund

Experience:

• Chat support: 1 year (Required)

Language:

• English (Required)

Work Location: In person