Customer Support ( Outbound B2B )

Job Title: Outbound B2B Customer Support Executive – E-commerce & Marketplace Support Location: Noida Job Type: Full-Time | [On-site ] About the Role Are you energized by conversations, skilled at building trust over calls, and committed to keeping B2B customers happy? We are seeking a proactive Customer Support Executive for our Outbound Service Support team covering major e-commerce marketplaces such as Alibaba, Amazon, Flipkart, and others. You will onboard and support sellers, manage B2B client relationships, generate leads, and ensure an excellent post-sales experience for international customers. Key Responsibilities Make outbound calls to onboard, assist, and retain B2B sellers on platforms like Alibaba Gold Supplier (GGS) and other marketplaces. Provide end-to-end customer support and account management for exporters, importers, and online sellers. Guide clients through Alibaba seller portals, product listing best practices, and compliance requirements. Conduct cold calling and lead-generation campaigns for potential B2B partners. Use CRM systems (Zoho CRM, Salesforce, etc.) to track interactions, manage pipelines, and schedule follow-ups. Resolve seller issues via phone and email using ticketing tools such as Freshdesk or Zendesk. Identify and execute opportunities for upselling and cross-selling value-added services. Coordinate with internal teams to ensure smooth onboarding and post-sales support. Key Skills Strong verbal communication and persuasion abilities Proven experience with outbound or cold calling Hands-on proficiency with CRM tools (Zoho, Salesforce, etc.) Familiarity with ticketing systems (Freshdesk, Zendesk) Excellent follow-up and lead-nurturing habits Understanding of B2B sales cycles and e-commerce platforms Advantageous: experience with Alibaba GGS, Flipkart Seller Support, or Amazon Seller Central Preferred Background 1–3 years in outbound customer support or B2B e-commerce support Work history in call centers, support teams, or marketplace operations Exposure to global clients or export-import environments is a plus Visibility Keywords: "Customer Support Executive" | "Outbound Customer Support" | "B2B Customer Support" | "Call Center Executive" | "Alibaba GGS" | "Gold Supplier" | "Marketplace Support" | "Online Seller Support" | "Lead Generation" | Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your Current CTC ? Are you comfortable with location of Sector 63, Noida ? Do you have Experience in Outbound Process ? What is your Expected CTC? Experience: Outbound voice: 1 year (Preferred) Work Location: In person Speak with the employer +91 7096724474