Customer Support Operations Analyst

Company Description

We are a social innovation firm based in Pune, focused on building AI powered micro financing platform. We are looking for talented individuals who can drive positive impactful change through cross-disciplinary collaboration. Our team consists of system thinkers, finance experts, technology architects, designers, strategy consultants, digital marketing specialists, and data scientists.

Role Description

This is a full-time role for the Customer Support Operations team located in Pune, with possibility of field work. The role involves providing customer support, ensuring customer satisfaction, offering technical support, and utilizing analytical skills to optimize operations and enhance customer experiences.

Qualifications

• Bachelor's degree in any field. BBA or MBA preferred.
• Customer Support and Technical Support skills
• Strong Interpersonal Skills
• Analytical Skills for problem-solving
• Experience in ensuring high levels of customer satisfaction
• Ability to work independently and in a team
• Excellent communication skills
• Detail-oriented and organized
• Knowledge of GSuite, and CRM systems is a plus