Company Description We are a social innovation firm based in Pune, focused on building AI powered micro financing platform. We are looking for talented individuals who can drive positive impactful change through cross-disciplinary collaboration. Our team consists of system thinkers, finance experts, technology architects, designers, strategy consultants, digital marketing specialists, and data scientists. Role Description This is a full-time role for the Customer Support Operations team located in Pune, with possibility of field work. The role involves providing customer support, ensuring customer satisfaction, offering technical support, and utilizing analytical skills to optimize operations and enhance customer experiences. Qualifications Bachelor's degree in any field. BBA or MBA preferred. Customer Support and Technical Support skills Strong Interpersonal Skills Analytical Skills for problem-solving Experience in ensuring high levels of customer satisfaction Ability to work independently and in a team Excellent communication skills Detail-oriented and organized Knowledge of GSuite, and CRM systems is a plus
Company Description 1GEN is a social innovation firm dedicated to transforming visions into impactful narratives by bridging aspiration with reality. We collaborate with mission-driven organizations and individuals to create compelling digital experiences that elevate stories of hope. Our multidisciplinary team of system thinkers, technology architects, designers, and digital marketing specialists is committed to driving positive impact through collaboration and innovative tech solutions. From our Social Innovation Labs to our AI FORWARD initiatives, we work to build sustainable futures and better serve communities worldwide. Role Description This is a full-time, on-site role for a Payment Processing Specialist based in Pune. The Payment Processing Specialist will play a critical role in development of our latest AI powered FINTECH app that uses UPI to handle large volume of transactions, everyday. This role involves handling the day-to-day processing of transactions, ensure the accuracy and timeliness of payments, and troubleshoot any payment-related issues. In addition, the role also involves managing and reconciling accounts, preparing financial reports, assisting with audits, and maintaining compliance with relevant regulations and policies. Additionally, the specialist will interact with technology and operations teams to resolve inquiries and provide high-quality insights. Qualifications Experience in UPI based payment processing, transaction management, and account reconciliation Proficiency in financial reporting, auditing, and compliance with financial regulations Strong analytical skills and attention to detail Excellent written and verbal communication skills and customer service abilities Ability to work independently and as part of a team in a fast-paced environment Bachelor's degree in Finance, Accounting, Business Administration, or a related field Knowledge of financial software and tools is a plus
Company Description At 1GEN, we create transformative tech solutions that elevate stories of hope, connecting and inspiring people worldwide. Our team consists of system thinkers, code developers, technology architects, designers, strategy consultants, digital marketing specialists, and data scientists. Our current focus is on developing an AI powered Micro-financing platform. seeking a dynamic and analytical Head of Finance and Risk Modeling to lead our financial strategy, credit risk framework, and advanced risk analytics as we scale our inclusive lending operations across India and beyond. This is a mission-critical role that sits at the intersection of finance, credit innovation, and data science. Role Description 1. Strategic Finance Leadership Lead development of financial models, projections, and scenario planning aligned with business goals Manage capital allocation, fundraising support, and investor reporting Oversee budgeting, cash flow planning, and unit economics across loan products 2. Risk Modeling & Analytics Design and own risk scoring models using traditional and alternate data Partner with data science to develop ML/AI-based underwriting frameworks Continuously improve risk-adjusted return on capital (RAROC) metrics 3. Credit Policy & Portfolio Risk Set credit risk limits, loss forecasting, provisioning policies, and early warning systems Analyze cohort-level performance, repayment behaviors, and segment risks Build dashboards for NPA trends, delinquency buckets, and fraud detection 4. Compliance & Governance Ensure compliance with RBI guidelines, NBFC norms, and credit bureau reporting Establish strong internal controls and audit-ready documentation for financial and risk processes 5. Team & Cross-Functional Collaboration Lead a team of finance analysts, credit risk specialists, and data modellers Work closely with product, technology, and operations to optimize financial and risk levers Qualifications CA/MBA (Finance) or Master’s in Quantitative Finance / Economics / Statistics 8–12 years of experience in NBFCs, digital lending, banks , or fintechs Proven expertise in credit risk modeling, loan book management, and financial planning Hands-on experience with Python/R, Excel, SQL, Power BI/Tableau preferred Knowledge of RBI/NBFC compliance, IND-AS accounting and capital adequacy frameworks Key Attributes Strategic thinker with a bias for data-backed decisions Strong grasp of micro lending models and financial inclusion Comfort working in a fast-paced, ambiguous, and impact-focused startup environment Ability to influence senior stakeholders and investors We invite you to be part of India's next Micro-Financing Revolution!
Join us to be part of India's Micro-finance revolution! We are looking for dynamic candidates who will play a critical role in our entrepreneurial journey. The ideal candidate will be responsible for using their analytical mindset to analyze and interpret financial data, then relating it to potential business trends and issues. This candidate will feel comfortable using insights they have discovered to communicate important themes and discoveries to company leadership. Responsibilities Develop financial models to support business strategy and operations teams. Analyze current and past financial data and performance to make recommendations on profit enhancement Consistently analyze financial information based on both routine and ad-hoc reports Interpret financial data to recognize changing trends, patterns, and their meaning related to key performance indicators Communicate financial insights suggesting business issues to management team Qualifications Bachelor's degree in Engineering, Accounting, Economics, Business Administration or Finance or equivalent experience. MBA with finance / operations preferred. 1 - 3 years' financial analysis and modeling experience Advanced knowledge of Excel, SPSS and AI tools We invite you to join the FinTech Innovation Movement @ 1GEN
Company Description At 1GEN, we collaborate with mission-driven organizations and individuals to create impactful narratives that inspire positive change. Our tech innovations elevate stories of hope and connect people worldwide. We are a diverse team of system thinkers, designers, and digital marketing specialists committed to driving social innovation. Our mission is to transform visions into compelling digital experiences that transcend borders and foster a sustainable future. By working with social changemakers through initiatives like 1GEN Hope Labs, we amplify the impact of those dedicated to making a difference globally. Role Description This is a full-time on-site role for a User Experience Designer located in Pune. The User Experience Designer will be responsible for conducting user research, creating visual designs, and developing prototypes to enhance user experience. Day-to-day tasks include employing design thinking methodologies, collaborating with cross-functional teams, and refining digital products based on user feedback and testing. The role involves close interaction with stakeholders to ensure design solutions align with business objectives and user needs. Qualifications Strong skills in Design Thinking and User Research Proficiency in Visual Design and User Experience (UX) principles Experience with Prototyping Excellent communication and collaboration skills Ability to work on-site in Pune Bachelor's degree in Design, HCI, or related field is preferred Experience in mobile design is a plus
🧾 Job Title: Compliance Lead 🕒 Employment Type: Full-Time | Mid-to-Senior Level Role Overview: We are a well funded fintech startup seeking a proactive and detail-oriented Compliance Lead to oversee regulatory, legal, and internal compliance across all lending and operational activities. As we scale AI powered micro-lending operations in India and expand cross-border, this role is critical to ensuring adherence to RBI NBFC guidelines , KYC norms , data privacy laws , and financial best practices. Key Responsibilities: 1. Regulatory Compliance (RBI + NBFC) Ensure adherence to RBI circulars , NBFC prudential norms , and licensing terms Prepare and file periodic returns (NBS1, NBS9, DNBS-03, etc.) to RBI and other regulators Monitor updates in financial regulations and translate them into internal policies 2. Internal Policy & Process Governance Develop and maintain compliance frameworks for KYC, AML, fair lending, and grievance redressal Conduct regular audits and reviews to ensure internal SOPs align with regulatory standards Lead internal compliance training for teams and agents 3. KYC, Fraud & Risk Controls Oversee KYC, eKYC, and Aadhaar-based verification processes Implement AML/CFT measures and fraud detection protocols Monitor suspicious transactions and prepare SAR (Suspicious Activity Report), if required 4. Liaison with Regulators & Legal Advisors Serve as the point of contact for RBI, FIU, UIDAI, and other compliance authorities Coordinate with legal counsel to manage regulatory filings, inspections, and licensing matters Maintain documentation for all audit trails and compliance checkpoints 5. Data Protection & Cross-Border Compliance Ensure compliance with India’s data privacy norms (DPDP Act, 2023) Prepare for cross-border regulatory standards for remittances and fintech services Required Qualifications: Bachelor’s or Master’s degree in Law, Finance, or Compliance Management 5–8 years of experience in compliance at an NBFC, bank, or digital lending firm In-depth knowledge of RBI NBFC regulations, KYC norms, AML/CFT guidelines Familiarity with digital lending practices, Aadhaar rules, and data protection laws Preferred Skills: Excellent documentation and audit-readiness skills Strong understanding of fintech operations and risk frameworks High integrity, confidentiality, and attention to detail Fluency in English; regional language proficiency is a plus Why Join Us? Join a purpose-driven fintech building equitable financial access Be at the forefront of regulatory innovation in digital micro-finance Lead compliance strategy in a growing, well-funded startup