Customer Support Officer

Company Description

Meenakshi Speech & Hearing Clinics Pvt. Ltd. is a leading centre for hearing, speech, and language disorders in Delhi and North India, established by Mrs. Meenakshi Wadhera. With over 25+ years of experience, MSHC is committed to improving the lives of individuals with hearing and speech impairments using state-of-the-art technology. Renowned for its quality of service and high standards of professionalism, MSHC stands out among its competitors. Our mission is to provide exceptional care and make a significant difference in the lives of our patients.

Role:

dynamic and experienced Customer Support Officer

🔹 Key Responsibilities:

• Welcome and courteously assist patients and visitors.
• Manage front desk operations, including calls, appointments, and patient records.
• Handle data entry, reports, and maintain accurate databases using MS Excel.
• Coordinate with Head office, audiologists, branches and clinic staff for daily workflow.
• Daily follow-up with the customer and closing the Sale.
  

🔹 Required Qualifications & Skills:

• Education:

  Bachelor’s degree (mandatory).

• Experience:

  4–5 years of experience as a Receptionist in a Clinic or Hospital.

• Location:

  Agra
• Proficiency in

  MS Excel and data handling.

• Strong communication and interpersonal skills.
• Ability to multitask, stay organised, and maintain a professional demeanour.