Customer Support Non Voice & Voice professional

Infoexesy

1 - 6 years

15 - 20 Lacs

hyderabad

Posted:Just now| Platform:

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Skills Required

outbound health insurance provident fund analytical customer support ms office banking products service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Non Voice & Voice

More Details

Customer Support Non Voice & Voice India s Trusted Talent Solutions Partner Customer Support Non Voice & Voice

1. Process: Email & Chat (Customer Support)

Qualification: Graduate (Mandatory)
Experience: Min. 1 year in Email/Chat process
Languages: English & Hindi
Working Days: 6 days/week, 1 rotational off
Transport: 2-way cab (up to 35 KM) or 2,000 allowance
Salary: 3.0 LPA ( 25,000 CTC) | Take Home: 20,400
Key Responsibilities:
Handle Bank customer queries via email/chat.
Provide accurate, timely resolutions and escalate when needed.
Manage multiple chats professionally; occasional outbound calls.
Skills Required:
SVAR: 50+ | Typing: 36 WPM, 95% accuracy
Strong English & Hindi communication
Good analytical & problem-solving skills
Knowledge of MS Office and chat/email etiquettes
Preference: Candidates with 12+ months of relevant experience.

2. Process: Inbound Voice Customer Support

Qualification: Intermediate & above
Languages: English & Hindi (Regional preferred)
Working Days: 6 days/week, 1 rotational off
Transport: 2-way cab (up to 35 KM) or 2,000 allowance

Freshers:
Pocharam 14,330 CTC | 14,000 Take Home
Begumpet 15,330 CTC | 15,000 Take HomeExperienced: 19,000 CTC | 14,500 Take Home
Key Responsibilities:
Handle inbound customer calls for banking queries and services.
Provide accurate information and resolve issues efficiently.
Escalate complex issues when required.
Cross-sell relevant banking products.
Maintain documentation and service quality.

Skills Required:

SVAR Score: 50+
Strong communication in English & Hindi
Basic computer & MS Office knowledge
Good listening, reasoning, and decision-making skills
Customer-focused with patience and empathy
Eligibility: Undergraduates/Graduates (except pursuing students & B.Pharmacy).

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