Customer Support Non Voice & Voice More Details Customer Support Non Voice & Voice India s Trusted Talent Solutions Partner Customer Support Non Voice & Voice 1. Process: Email & Chat (Customer Support) Qualification: Graduate (Mandatory) Experience: Min. 1 year in Email/Chat process Languages: English & Hindi Working Days: 6 days/week, 1 rotational off Transport: 2-way cab (up to 35 KM) or 2,000 allowance Salary: 3.0 LPA ( 25,000 CTC) | Take Home: 20,400 Key Responsibilities: Handle Bank customer queries via email/chat. Provide accurate, timely resolutions and escalate when needed. Manage multiple chats professionally; occasional outbound calls. Skills Required: SVAR: 50+ | Typing: 36 WPM, 95% accuracy Strong English & Hindi communication Good analytical & problem-solving skills Knowledge of MS Office and chat/email etiquettes Preference: Candidates with 12+ months of relevant experience. 2. Process: Inbound Voice Customer Support Qualification: Intermediate & above Languages: English & Hindi (Regional preferred) Working Days: 6 days/week, 1 rotational off Transport: 2-way cab (up to 35 KM) or 2,000 allowance Freshers: Pocharam 14,330 CTC | 14,000 Take Home Begumpet 15,330 CTC | 15,000 Take HomeExperienced: 19,000 CTC | 14,500 Take Home Key Responsibilities: Handle inbound customer calls for banking queries and services. Provide accurate information and resolve issues efficiently. Escalate complex issues when required. Cross-sell relevant banking products. Maintain documentation and service quality. Skills Required: SVAR Score: 50+ Strong communication in English & Hindi Basic computer & MS Office knowledge Good listening, reasoning, and decision-making skills Customer-focused with patience and empathy Eligibility: Undergraduates/Graduates (except pursuing students & B.Pharmacy).
Digital Officer Virtual Relationship Manager India s Trusted Talent Solutions Partner Digital Officer Virtual Relationship Manager Job Description General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets. Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Infoexesy is an Equal Opportunity Employer ocation: Pocharam (Pick & Drop provided from all Hyderabad locations) Role: Outbound calling to existing/new customers briefing Banking Products (Loans, Credit Cards, Insurance, etc.) Eligibility: Graduate (Fresher or Experience) Skills: Good English communication, passion for sales Salary: 18,000 23,000 + Lucrative Incentives Working Days: 5.5 days (Saturday/Sunday Fixed) Benefits: PF, Mediclaim, Referral Bonus, Online Joining, Salary from Day 1 Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Infoexesy location for assistance.
Customer Care Specialists are responsible for managing inbound calls from customers regarding a wide range of banking products and services. They respond to inquiries, resolve issues, and ensure high levels of customer satisfaction through professional communication and service delivery. The role also includes identifying customer needs, cross-selling relevant products, and maintaining accuracy and service quality in every interaction. Specialists must possess excellent communication abilities, a strong grasp of customer handling, and the capability to manage both service and sales conversations effectively. Key Responsibilities Handle inbound customer calls and provide accurate information regarding banking products and services. Clarify customer queries and determine appropriate solutions. Research, troubleshoot, and resolve issues efficiently. Escalate unresolved queries to the appropriate department when needed. Complete transactions and maintain accurate documentation. Cross-sell suitable banking products based on customer requirements. Education Undergraduates / Graduates are eligible to apply. Note: Pursuing Higher Education B. Pharmacy students are not eligible. Required Skills Competencies SVAR Score: 50 above Excellent verbal communication in English Hindi Regional language proficiency preferred Basic computer knowledge and familiarity with MS Office tools Strong telephone etiquette and active listening skills Sound decision-making, logical reasoning, and numerical ability Customer-oriented mindset with patience and empathy
Customer Care Executives are responsible for handling customer queries and concerns via email and chat for Axis Bank customers. They will provide accurate information, resolve issues efficiently, and ensure high levels of customer satisfaction. The role demands strong communication, problem-solving skills, and the ability to manage multiple interactions professionally. Key Responsibilities Handle customer queries through chat and email promptly and professionally. Research, locate, and provide accurate information to customers. Make outbound calls when required (semi-voice process support). Identify customer needs and determine the best solutions. Resolve issues by clarifying problems, exploring solutions, and escalating when necessary. Complete requests and transactions accurately and efficiently. Required Skills & Competencies SVAR Score: 50 and above Strong written and verbal communication skills in English & Hindi Proficiency in basic computer operations and MS Office Understanding of email and chat etiquettes Typing speed: Minimum 36 words per minute with 95% accuracy Good analytical, logical reasoning, and decision-making skills Customer-oriented mindset with strong attention to detail Education Graduation (Mandatory) Experience Minimum 12 months experience in Email or Chat process (Mandatory) Candidates with 12+ months of relevant experience will be given preference
Customer Support Executive | WAHA India s Trusted Talent Solutions Partner Customer Support Executive | WAHA Become Part of an Exceptional Team! Join Infoexesy, where our world-class workforce and innovative solutions drive success Experience a workplace that values your development, supports your goals, and celebrates your accomplishments Job Description General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education Requires moderate supervision Can solve routine issues independently, with occasional deviations or improvement to standard procedures Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day We believe that when employees are happy and healthy, they are more productive, creative, and engaGED We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued Infoexesy is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Infoexesy location for assistance