Customer Support Manager

As an Assistant Manager in Account Management, your role will involve managing the performance of key accounts in the branches, setting goals and targets for teams, and monitoring team performance regularly. You will be responsible for managing clients, providing client services, and preparing reports to be shared with other teams. Understanding the training needs of team members and developing them through training, coaching, and mentoring sessions will also be a key aspect of your role. Additionally, you will handle escalations and associated documentation, prepare and present regular reports to internal and external stakeholders, and develop long-term strategies for client retention. Key Responsibilities: - Manage the performance of key accounts in the branches. - Set goals and targets for the teams and monitor and review team performance periodically. - Manage clients, provide client services, and prepare reports for sharing with other teams. - Understand the training needs of team members and develop them through training, coaching, and mentoring sessions. - Handle escalations and associated documentation. - Prepare and present regular reports to internal and external stakeholders. - Develop long-term strategies for client retention and make plans to implement them. Qualifications Required: - Graduation from a recognized Indian University. - MBA in Marketing preferred. - 4-5 years of experience with a broker, hospital, or insurance background preferred. - 7-9 years of experience with a broker, hospital, or insurance background preferred. - Managed large accounts in a TPA/insurance/hospital background with the ability to handle 10-20 team members. Thank you for considering the Assistant Manager position in Account Management. If selected, you will be entitled to benefits including cell phone reimbursement, health insurance, and Provident Fund. The work location for this full-time, permanent position will be in person at Bangalore & Noida. Should you have any further questions or require more information, please feel free to reach out. Warm regards, Hariprasad,