Customer Support Manager

As a Customer Relationship Executive at our company in Raipur, you will play a crucial role in providing exceptional support to customers during the sales process, building strong relationships, and driving sales conversions. You will need to have a deep understanding of our products and services to identify and capitalize on sales opportunities effectively. Key Responsibilities: - **Sales Support:** - Assist customers with inquiries regarding products and services, ensuring they are well-informed to make purchasing decisions. - Provide timely and accurate responses to sales-related inquiries to maintain a high level of customer satisfaction. - **Customer Relationship Management:** - Build and nurture strong relationships with customers to promote loyalty and repeat business. - Act as a reliable point of contact for customers, addressing their needs and concerns promptly to enhance their overall experience. - **Lead Generation and Conversion:** - Identify potential sales opportunities and convert inquiries into sales to contribute to the team's sales targets. - Track and follow up on leads for maximum conversion rates, focusing on upselling and cross-selling where applicable. - **Product Knowledge:** - Maintain a comprehensive understanding of our Marble products and services to assist customers effectively and drive sales. - Stay updated on product features, benefits, and promotions to provide accurate information to customers. - **Customer Feedback and Insights:** - Gather and analyze customer feedback to offer insights for improving sales strategies and product offerings. - Collaborate with the sales and marketing teams to enhance the customer experience and address areas for improvement. Qualifications: - Bachelor's degree in Business, Marketing, or a related field (preferred). - Proven experience in customer support or sales, preferably in a similar industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities with a customer-centric mindset. - Ability to work in a fast-paced environment and manage multiple tasks effectively. - Proficiency in CRM software and Microsoft Office Suite. In this role, your performance will be measured based on key metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. Your performance will be regularly reviewed to ensure alignment with the company's sales objectives and customer service standards. What We Offer: - Competitive salary and performance-based incentives. - Opportunities for professional development and career advancement. - A dynamic and supportive work environment. - Medical Benefits and Statutory Compliances. **Work Location:** In person Please note that the additional details of the company were not provided in the job description. As a Customer Relationship Executive at our company in Raipur, you will play a crucial role in providing exceptional support to customers during the sales process, building strong relationships, and driving sales conversions. You will need to have a deep understanding of our products and services to identify and capitalize on sales opportunities effectively. Key Responsibilities: - **Sales Support:** - Assist customers with inquiries regarding products and services, ensuring they are well-informed to make purchasing decisions. - Provide timely and accurate responses to sales-related inquiries to maintain a high level of customer satisfaction. - **Customer Relationship Management:** - Build and nurture strong relationships with customers to promote loyalty and repeat business. - Act as a reliable point of contact for customers, addressing their needs and concerns promptly to enhance their overall experience. - **Lead Generation and Conversion:** - Identify potential sales opportunities and convert inquiries into sales to contribute to the team's sales targets. - Track and follow up on leads for maximum conversion rates, focusing on upselling and cross-selling where applicable. - **Product Knowledge:** - Maintain a comprehensive understanding of our Marble products and services to assist customers effectively and drive sales. - Stay updated on product features, benefits, and promotions to provide accurate information to customers. - **Customer Feedback and Insights:** - Gather and analyze customer feedback to offer insights for improving sales strategies and product offerings. - Collaborate with the sales and marketing teams to enhance the customer experience and address areas for improvement. Qualifications: - Bachelor's degree in Business, Marketing, or a related field (preferred). - Proven experience in customer support or sales, preferably in a similar industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities with a customer-centric mindset. - Ability to work in a fast-paced environment and manage multiple tasks effectively. - Proficiency in CRM sof