Customer Support Manager

• Provide technical assistance to customers via mail, phone, or virtual meetings.
• Coordinate machine installations and commissioning, supporting field engineers.
• Handle all spares-related activities and documentation.
• Manage customer feedback post-installation and for chargeable visits.
• Plan and schedule AMC visits, installation visits, and chargeable service calls.
• Maintain daily reports: engineer visits, work updates, and site feedback.
• Prepare and share chargeable visit summaries and service reports with clients.
• Track and update engineer availability and dispatch details for timely site visits.
• Ensure all site videos are updated in the Maharshi cloud.
• Coordinate with HODs and internal departments for new machine queries and service support.
• Reply to all machine-related emails and feedback from clients.
• Suggest improvements in product, performance, quality, and aesthetics based on field insights.
• Monitor corrective and preventive action plans.
• Submit machine installation prerequisite forms and feedback reports to clients.
• Report engineer visit details to HR regularly.

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Work Location: In person

Speak with the employer
+91 9925203806