Customer Support Manager

Customer Support Manager

Location: Ahmedabad (On-site)
Company: Sockscarving – Fashion & Apparel (E-commerce)

Key Responsibilities:

• Lead and manage the customer support team (chat, email, calls, social media).

• Develop customer service policies and procedures to improve efficiency.

• Handle escalated customer queries and resolve complaints effectively.

• Monitor customer satisfaction (CSAT, NPS, response time, resolution rate).

• Train and mentor support team members to maintain service quality.

• Coordinate with logistics, operations, and sales teams for smooth order fulfillment.

• Analyze customer feedback and prepare monthly reports for management.

• Identify areas for process improvement and implement new tools/solutions.

• Ensure consistent brand voice and positive customer interactions.

Interested Candidate can share their CV on 9586412682/ hrsockscarving@gmail.com

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person