Customer Support - Internship

Company Description

Cookd is a digital-first FMCG brand that’s reimagining how India cooks. We create smart food innovations like All-in-One Masala Mixes developed by professional chefs and deliver to customers across the world. We make cooking easy, quick, and delicious, giving every kitchen the upgrade it deserves.

Now, we are expanding our business further and therefore, we are open to onboarding one customer success manager, who is passionate to serve the customers and hungry to grow in the career very fast and ready to learn a lot for that growth. 

Qualifications

• Excellent verbal and written English communication skills

• Positive attitude, empathy, and customer-first approach.

• Graduation.

Roles and Responsibilities

• To ensure all Cookd existing and potential customers are getting the best

customer experience.

• To coordinate with cross-functional teams, like the supply chain, LMD team, &

sales and marketing team, to ensure the best customer experience.

• To ensure COD order confirmations, NDR callings, chat and email query

resolutions, RTO closures, social media query resolutions & Abandoned Carts

closures TAT are maintained.