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Policybazaar
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Customer Support Executives

Customer Support Executives

Policybazaar

0 - 5 years

2 - 3 Lacs

gurugram

Posted:4 days ago| Platform:

Apply

Skills Required

communication skills interpersonal communication voice process interpersonal skills international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Customer Support Executive Tamil & Malayalam Process

Job Location:

Job Type:

t attitude.

Key Responsibilities:

Handle inbound and outbound customer calls in Tamil and Malayalam.
Provide accurate information regarding products, services, and policies.
Resolve customer queries, complaints, and service-related issues within defined timelines.
Maintain customer records by updating details in the system.
Ensure customer satisfaction by delivering professional and empathetic support.
Collaborate with internal teams to escalate and resolve complex issues.
Meet performance targets such as call quality, response time, and customer satisfaction scores.

Eligibility Criteria:

Education: Graduate (any stream).
Languages: Fluency in Tamil and Malayalam (speaking & understanding).
Experience: Prior experience in customer service/voice process will be an added advantage (Freshers can also apply).

Skills Required:

Good verbal communication skills.
Basic computer knowledge and typing skills.
Problem-solving ability and patience while handling customers.

Compensation & Benefits:

Salary: 2.55 to 3.5 LPA + Performance Incentives.
Incentives based on performance & quality.
Growth opportunities within the organization.
Friendly and supportive work environment.

Apply Now if you are passionate about helping customers and are fluent in Tamil & Malayalam - Priyanshibajpai@policybazaar.com // 9958650076

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